We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Janexyz's avatar
Janexyz
Explorer | Level 3
2 years ago

MY ENTIRE ACCOUNT HAS DISAPPEARED!!!

I’ve been trying to contact DB for MONTHS now - with no response at all.    ALL OF MY CONTENT HAS DISAPPEARED!!!! My entire years and years of collecting content . . . .    I have 2 DB accoun...
Account Access
dropbox business
Team member
midniterose1977's avatar
midniterose1977
New member | Level 2

I just tried to log in and my dropbox is completely empty. This is a paid account that I have had for years. I need customer service NOW. Not the useless bot but an actual person. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey midniterose1977, sorry to hear about this.

 

If you go to the plan tab of your account settings, does it show that you're on a paid or a free Basic account?

 

If it shows that you're on a Basic account, you're probably signed into a different account, not your main one.

 

You can use our payment lookup tool, to find out the email of your paid account.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!