You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
How can I remove external collaborators from my Dropbox team?
I just created a new Business account and set up all the initial members. One of the people accidently selected the Merge option when responding to the invite and of course that did not go well. So I deleted him from our site but unfortunately it deleted his entire account (VERY BAD IDEA FOR DROPBOX TO DO THIS BECAUSE SIMPLY BEING A MEMBER OF MY BUSINESS SITE SHOULD NOT GIVE ME THE POWER TO TOTALLY DELETE HIS PERSONAL ACCOUT). So we got that sorted out fortunately and re-invited him using a different email address to make sure this never happens again. And now I just noticed that I have 32 External Collaborators on the site that I assume came from him even though he was deleted. How do I remove them? There is no way that DropBox should EVER have added them as collaborators to my site. This is a serious data security risk.
I clicked on a spam email, and now I don't have access to my Dropbox account.
Hi all, Accidentally, I clicked on spam email link received from fake Dropbox email address. Now, I lost access to all my Dropbox files, when I signed in back, it asked to reset the password, and then my business account downgraded to normal account and no files in it. Now, I cant reach customer care as its automatically downgraded basic account. Raised the issue with customer care through support portal, no one reached yet. One executive on the sales chat said, they will contact me on my phone, since 4 days they didn't reach me either. Complained to Dropbox Abuse team last week, no response from them. Can anyone help me, how can I contact Dropbox representative in this case? or Any suggestions how can i get the access back to my Dropbox?
I sent an invite for others to join my Dropbox team, but they don't get the email.
Hello, I tried sending invites to my team members but they haven't received any emails. We checked our spam and tried searching for emails from Dropbox to no avail. We signed up for the Dropbox Business Plus plan for 4 team members. We wanted to try out the free trial before signing up. Does the free trial prevent invites?External users prompted to join team when shared a file
Dirty practice from Dropbox to prompt a recipient of a shared file to be asked to join your team. This prompt confuses the recipient of the file who requests to join the team and therefore Dropbox gains another paid user. This user (from another company) if added to the team by an overworked I.T. dept who isn't paying attention, then gains access to the company files. Please re-work your prompt system and remove the option to request access to join the team. We can add members to the team from the admin console and this is the most secure way to do this. This fault is obviously a great way for Dropbox to gain 'accidental' paid users at the expense of security. I receive a few of these emails each month and each time it's just Dropbox testing myintelligence again to see if I will accidentally add a totally random person to access our company files by mistake. This is absolutely not secure file storage and is designed to be misleading. It is frustrating that Dropbox is actively phishing. Disabling the ability of a user to request to join a team (from outside your company) would resolve this. It is hard to imagine a scenario where you would want to add (and pay for) an external user to your team. If you did need this feature, it would be a deliberate action and the cost involved would need to be approved (an ongoing subscription - the worst kind of cost). Email requests from external users would of course be ignored and make no impact on the purchase of the license. The current short term fix i can suggest is just setting Dropbox emails to block/spam/autodelete. Thanks for reading this far.
My account has been deleted because i joined another Dropbox team by mistake.
hello I have an account for several years and this morning i joined by mistake (thought if was a shared folder) another existing account so my own personnal account is terminated. This is a catastophy, could you please help me? I would like to have my personnal account back and leave the other one but i can't do that because i am not the administrator Thanks for your help on this topic François [removed per Community Guidelines]
Cannot sign up for a business account
I used to have a personal account using my work email (Google login) and deleted it as I need to register a business account with the same email address. However, when I try to sign up via the invitation from our company admin, Dropbox gives me an error message saying "There was a problem completing your request," and I cannot go any further. Neither deleting cache nor having a new invitation worked. Please advise.
I need assistance with accessing and managing my team account
Hi! I am trying to get my music organization/band to use dropbox more efficiently & effectively. I have an enterprise plan but it doesn't seem like there is anywhere in the user interface for me to create or manage teams. I wanted to add phone support so I could call dropbox but i don't even see that option in my Settings console. How can i talk to someone who can help me figure this out? I'm talking to chatGPT but none of the directions i'm getting are accurately reflected in my user interface options. I have had a personal account for a long time that has 5TB of storage, and then recently this year i upgraded to a TEAMs account through Rekordbox (DJ software) which gives me and additional 10.5TB of storage, and i attempted to merge the accounts. It seems tho, that my admin options are only reflecting my personal account and not my Teams/Enterprise account. I'm running in circles on the website and need assistance. Thank you in advance for any help or direction.How to remove a team invite
Hi All, I need Help, i saw an Unknown Person Invite me to his team, but i dont know him at all, how do i remove this Team invite? I cant see any Button can remove it. [removed] wants you to join them a a wants you to join the [removed] Dropbox team. Join them for business features and instant access to team files [removed] Team admin: a a a Join team now [personal information removed per the Community's Guidelines]