Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
What to do if my device ends up with malware.
I need some help, here's the thing, some time ago, without knowing it I ended up uploading a file with virus.. And I deleted the file.. After 24 hours the account returned to normal, I wanted to know how I can prevent this from happening again, because if it happens, spending 24 hours with everything blocked, is very harmful to me.
I need urgent access to the files I had in a closed Dropbox team account.
Hello Dropbox Support, My name is Eldad from Eldad Photographers. I urgently request temporary access to a closed Dropbox Team account (eldadoffice Dropbox), registered under [removed]. Due to a major price change we canceled our plan. Exactly during that time, a war broke out in Israel, our work stopped completely, and I volunteered to help with search and rescue operations. In the chaos, important client materials remained online. These files are now urgently needed for legal and professional obligations. My current contact email is [removed]. Please help us recover access temporarily, even for an additional payment if needed. Thank you very much, Eldad Eldad Photographers [personal information removed per the Community's Guidelines]
I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email. Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently. My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email. I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"How can I prevent team members from sharing or downloading the data to use them as their own?
I am planning to start a work account with Dropbox, but my profession revolves around highly valuable data. My main concern is whether other users with access to the shared Dropbox account can download files without permission. If they do, they could potentially use the downloaded data to run their own business and generate revenue, which would be a serious issue. Is there a solution to prevent unauthorized downloads or ensure better control over shared data? I would appreciate any guidance on this.
My entire Dropbox account has been deleted after sharing with another user.
I joined another Dropbox account for a project, and unshared after the project was over. This appeared to just permissions system, but now all my files and folders have been deleted. After looking at my payments, it appears my last monthly payment was refunded. I'm not sure what the hell happened, but it appears my whole account was erased and I'm losing my mind on how this could have happened. Did I transfer my account over to a different user? Is this even possible? I need to restore my files and don't see any way to access anyone by phone. Any help would be appreciated!