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Forum Discussion

aileenlee86's avatar
aileenlee86
New member | Level 2
2 months ago

My work account has become disabled. What can I do?

I am writing this on behalf my work account which got disabled. Unfortunately, our team admin was not able to renew the plan on time and download the files!!    Now we are unable to login to our ...
Account Access
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey aileenlee86, thanks for posting here! 

 

I'd be happy to send you an email, in order for us to have a closer look into this. 

 

Is that okay? 

 

Let me know! 

  • aileenlee86's avatar
    aileenlee86
    New member | Level 2
    2 months ago

    Hi Megan yes please!!! We are in a state of panic now as all of our essential files were there and the team was not able to finish downloading everything! Please email me here [email removed as per Community Guidelines]

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey aileenlee86!

       

      I just sent an email but not to the address you provided, but to your Community-linked email address.

       

      I'll be happy to see you there, thanks! 

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