You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

HorizonJ's avatar
HorizonJ
Explorer | Level 3
5 months ago

Not getting 6 digit security code sent to my email when logging in

The 6 digit security code is not going to my email and I don’t know why. I have checked junk/spam folders and still nothing. Any help would be greatly appreciated!

Account Access
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi HorizonJ, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your contacts list and try logging into your account again to see if this helps?

     

    Keep me updated with any progress!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        HorizonJ, do you have any devices currently linked to that Dropbox account? If yes, please check their notifications; the one-time code may be there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!