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Forum Discussion
Not receiving the 6-digit security code
Hi Dropbox,
Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Nancy
Dropbox Staff
Dropbox StaffCharlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next.
To do this, follow these exact steps and send me your ticket number here after that.
Hi Nancy,
Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.
Ticket #23683394: Dropbot Support Chat
Please let me know if this is ok. Thanks!
- Nancy
Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.
Hi Nancy,
Thanks for reply.
This is the ticket I received in my email before I asked you guys for help. I can't remember if I was log in or not. Do you want me to get another ticket?
- Rich
Super User II
Charlie Zhang wrote:
I can't remember if I was log in or not. Do you want me to get another ticket?
If you were signed in to the account you're signed into now, then it won't help you. To be safe, I'd open another ticket.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
