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Forum Discussion
Not receiving the 6-digit security code
Hi Dropbox,
Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Nancy
Dropbox Staff
Dropbox StaffScanmaster, can you send over the ticket number you should’ve received after submitting your support request?
I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.
Here it is.
- Nancy
Thanks for that, Scanmaster. I found your ticket and left an internal note. I can see though that one of our support agents has already replied back to you.
Please take some time to review their reply and respond back.
Nancy,
Thanks for the reply. I have reviewed the reply from support, and it was no help. It has now been 24 hours and I still can't access my Dropbox account. I have checked to make sure everything is working properly and there is no problem in my end, I am just not receiving the authorization code. It is unacceptable that it has been this long and no one has reached out directly to me to solve this problem. I pay you every month and in return expect that you will provide the service for which you have been paid for. I also expect that you will provide support for your service when there are problems. You don't provide any way for a customer to access a live agent. I thought that since I have a paid business account, I had access to support but evidently, I have to sign into my account to access support and since I can't sign into my account, I can't access support. Do you see the problem here. I would appreciate it if someone would reach out to me directly so we can resolve this issue.
- Hannah
Hey Scanmaster, since you're already in contact with the team that specializes in these kinds of issues, there's not much more that we can do on our end.
I can see that Nancy has raised the priority of your ticket, though, so our colleague working on your case, will get back to you with further info the soonest possible.
