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Our password holder has deceased, how can we change the email?
Our church uses a shared dropbox folder for storing and sharing documents. Previously, the board president was the owner but passed away without sharing her password with the next president. No one h...
Thanks for the info. In this case, the only way to access that account would be via this process.
If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.
Hannah
Dropbox Staff
Dropbox StaffThanks, Sarah, I sent this info to the appropriate team, so make sure to keep an eye on the ticket for any updates.
Hi there Hannah
I received this reply from Carl...does this mean there is absolutely nothing we can do to access my Dad dropbox account? I am still unclear what I can do next?
Many thanks
Sarah Copland
Ticket #23608076: Re: Dropbox Community Support - Follow Up Bernard Copland Drop Box Account
Hello,
Thank you for your email. Unfortunately we are unable to grant access to the account as requested without the court order and Will, Trust, Power of Attorney, or other record evidencing their consent to disclosure of the content of electronic communications as legally required. Again, we are sorry for your loss and we wish you the best during this difficult time.
Regards,
Dropbox Legal Team
