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Forum Discussion
Plan Cancelled and Files Deleted Unexpectedly
I received an email from Dropbox saying "Dropbox plan will not renew" and another email saying "you've deleted your Dropbox Account".
I did not perform any of these actions. My acount should be good until April 12, 2024. Please help
- Nancy
Dropbox Staff
Thanks for bringing this to our attention, trappermartindale.
Is the email address you received this email to the one you see here? If yes, does it look like a brand new account?
If not, and you try to log in to Dropbox with the same email address as the one you got this email to, what do you see? Do you receive any errors?
Also, if you’ve opened any tickets about this with our support team, please send me your ticket number here.
Ping me, when you’re ready.
Hi Nancy,
Yes, same looking email. Yes, brand new 2gb Basic account. When I tried logging in it showed just the basic 2gb account with no files in it.
Ticket #22863375: DB: Billing, payments, and subscription changes
My subscription is paid through April 24, 2024 and I did not initiate any requests to cancel and delete my files.
- Nancy
Thanks for the ticket number! I can see it in our system, as well, and I’ve left an internal note for our support team on your behalf.
They’ll review your case, and reply back in the same email thread as soon as possible.
