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Forum Discussion

Neil Shoe's avatar
Neil Shoe
Helpful | Level 5
6 months ago

I'm not receiving the notification to verify my Passwords account on my iPhone

I have Dropbox Plus with 2 TB of storage. I've been using Dropbox Passwords on one PC with Google Chrome browser and on my iPhone (14) with no real issues.  That PC had a coffee incident and is i...
Dropbox Passwords
iOS
Mobile
Notifications
  • Neil Shoe's avatar
    Neil Shoe
    6 months ago

    This morning I spent a while on chat with Dropbox Support. But we still got nowhere.

    In the end, since the app was still functioning fine on my phone, I exported the data to csv and emailed it to myself, saved in Downloads on my computer.  Then used the "Reset Account" function in the (Chrome) browser. Established a new account from the browser (authenticating with Dropbox id and psw.  Then I could import the data from the csv (easy).

    Back on the iPhone, the data had been cleared from the app and I had to authenticate.

    Again it said it had sent a notification to the Chrome browser, but I didn't see it. So I used the new Recovery Words from the new browser setup to authenticate on the iPhone.

    Now I am back up and running 🙂

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Have you checked Chrome is at a recent version? It may need an update if its a new PC - same for Windows. 

Neil Shoe's avatar
Neil Shoe
Helpful | Level 5
6 months ago

This morning I spent a while on chat with Dropbox Support. But we still got nowhere.

In the end, since the app was still functioning fine on my phone, I exported the data to csv and emailed it to myself, saved in Downloads on my computer.  Then used the "Reset Account" function in the (Chrome) browser. Established a new account from the browser (authenticating with Dropbox id and psw.  Then I could import the data from the csv (easy).

Back on the iPhone, the data had been cleared from the app and I had to authenticate.

Again it said it had sent a notification to the Chrome browser, but I didn't see it. So I used the new Recovery Words from the new browser setup to authenticate on the iPhone.

Now I am back up and running 🙂

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