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JC2444's avatar
JC2444
Helpful | Level 5
4 months ago

Received an email about locked state and that my account would be deleted, but I have a free account

Hi   I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted perman...
dropbox business
Team admin
  • Hannah's avatar
    Hannah
    4 months ago

    Hey JC2444, thanks for joining our Community.

     

    Is it possible that the address this email came to, is different than the one you use for your free Dropbox account?

     

    Meaning that perhaps it's a different Dropbox account, under a different email address that you forgot you had.

JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 8
4 months ago

Hi JC2444,


You may clarify a few things:

  1. Verify Locked State: If you can upload and edit files and don't see red banners, it's likely your team isn't in a locked state.
  2. Check Email Authenticity: Ensure the email is from Dropbox. Scammers can send fake alerts.
  3. Error Message: Try accessing the help articles from a different browser or device to avoid errors.
  4. Contact Support: To be sure, contact Dropbox Support directly. They can confirm your account status and provide specific guidance.

Hope this helps!

  • JC2444's avatar
    JC2444
    Helpful | Level 5
    4 months ago

    Hi JD

    Thanks for the offered info.  Regarding your suggestions - 

    1. I don't want to take the risk that the account is deleted by assuming we aren't in a locked state.
    2. The email appears to be legit.
    3. The error message occurs in other browsers.
    4. What is support's email address, because all I can find is suggested solutions to issues I don't have.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey JC2444, thanks for joining our Community.

       

      Is it possible that the address this email came to, is different than the one you use for your free Dropbox account?

       

      Meaning that perhaps it's a different Dropbox account, under a different email address that you forgot you had.

      • JC2444's avatar
        JC2444
        Helpful | Level 5
        4 months ago

        Hi Hanna

        Thank you.  I've inherited the system from previous staff and have little understanding of how it works.  It turns out the account targeted has not been used in five years and nobody knew about it.  I appreciate your assistance.

  • gostlblues55's avatar
    gostlblues55
    Explorer | Level 3
    2 months ago

    Contact dropbox directly. Fat chance, they wont ever answer and delete peoples files after you have switched everything they store locally to just online only. You are ruining peoples lives and you cant even reach out with a call???? Dropbox needs to be canceled!

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