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Forum Discussion
Recover Account
I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox i...
Soronto wrote:
I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in.
In order to gain access to a Dropbox account you need to have access to the email address associated with it. By chance, was the Dropbox account linked to your university's Dropbox account? If so, they may be able to recover the account for you.
If not, and you're not able to sign in due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox account. Contact your University's IT department and see if they can restore your email, even temporarily, so you can access the Dropbox account.
Rich
Super User II
Super User II
Soronto wrote:
I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in.
In order to gain access to a Dropbox account you need to have access to the email address associated with it. By chance, was the Dropbox account linked to your university's Dropbox account? If so, they may be able to recover the account for you.
If not, and you're not able to sign in due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox account. Contact your University's IT department and see if they can restore your email, even temporarily, so you can access the Dropbox account.
That's what I was afraid of... Thank you for the quick reply.
- Don't have access to the email on this account and I forgot the password
- Mark
Marieana330 wrote:
Don't have access to the email on this account and I forgot the passwordThere is no way to recover the password without the email.
As you are logged in download everything immediately and simply set up a new account. If you dont download it you run the risk of being logged out and not being able to regain access.
the email address no longer exists
- Mark
TripletMum4 wrote:
the email address no longer exists
You should still be able to log in as long as its not asking for 2FA or a secure code to the email.
If it is then I'm afraid recovery isn't possible.
