We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there CosmicPlumber, thanks for bringing this to our attention.

 

Would it be OK if we reach out via email to have a further look internally?

 

Let us know here and we'll use the email address that's connected to your profile on our Community. 

gelimujiao's avatar
gelimujiao
Explorer | Level 3
2 years ago

hi,i am gelimujiao from China,i purchased a second-hand Macbook pro from market and i didnt know it is locked by Dropbox,inside MDM profile,so if who can help me remove it, i cant use it now, thank you all the time,the Sn is ***

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, gelimujiao, thanks for posting here today! 

     

    When you say that the device is locked by Dropbox, would you be able to let me know more about this?

     

    Is there any chance that you wish to remove a previous Dropbox account from the device? If you have any screenshots feel free to share them with me, just make sure none of your personal info is shown there. 

     

    Keep me posted! 

    • gelimujiao's avatar
      gelimujiao
      Explorer | Level 3
      2 years ago
      I don't know how to add images on this text area so i can provide my SN hope you can remove it, appreciate
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey gelimujiao, sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!