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Forum Discussion
Suspicious email about a charge?
I received this email today and don’t know what to make of it. I definitely didn’t buy what is in the invoice. The email this came from is non-reply@dropbox.com. It has the drop box logo and at the b...
Hi dmccandless Megy86 and Kennymb5384
Thanks for reporting this. If you could forward these emails to abuse@dropbox.com we will be able to look into this matter in further detail.
Regards,
Ben
hi I received an invoice that was supposedly paid for a total of 780 dollars, I never use dropbox anymore and I cant find any information on this invoice it states it was for a Annual premium subscription and the email is a confirmed dropbox email that has sent me emails letting me know I have logged in before. I don't know who to contact and if this charge is actually going to be posted on my card. Thank you
I received this email that is from no-reply@dropbox.com but the sender name says Paypal corp and if you hit reply it is addressed to a gmail that has nothing to do with Dropbox. This was what the email showed—also, not my Gmail address. The bottom of the email says Paypal corp sent you an email using dropbox invoice. I'm assuming this is a scam email, just want to know if anyone else got anything like this.
- Jay
Dropbox Staff
Hi livvvv4, thanks for bringing this to our attention.
Please could you forward this email to abuse@dropbox.com for them to investigate this matter in more detail.
They'll be able to look into this further.
- Rich
Super User II
livvvv4 wrote:
I received this email that is from no-reply@dropbox.com but the sender name says Paypal corp and if you hit reply it is addressed to a gmail that has nothing to do with Dropbox.
That's a pretty clear indicator that it's a scam. This one seems to be making the rounds as several others have reported it as well. I've merged your post in with theirs. Take a look at the previous replies above.
- I also received one. And the email I got it from wasn't registered. Because I used that same address to create a new account.
- Possibly a glitch or spam? Yahoo verified the sender of the email so I’m super confused
- Megan
Hi nicklato12 & Tiffany08, thank you both for reporting this!
Could you send me a screenshot of the email you received, and also confirm the email address it came from? Is it coming from an official Dropbox domain?
Just make sure none of your personal info is visible in the screenshot, such as email address.
Keep me posted!
- I’m having trouble adding a screenshot on mobile would I have to do it on desktop? It seems to be from a official Dropbox domain considering I have emails from the same domain stating my password change and logins.
- I got an email this morning as well from no-reply@dropbox and it said an invoice of $789.40 had been paid today for a premium account. It even has Dropbox’s PO Box in SF. There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.
- Rich
Msmariko wrote:
There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.Very good that you checked for actual contact information on the official Dropbox site. This is the first thing that I try to teach my users about how to spot a scam! Verify information before blinding calling a number.
This isn't directed at you specifically and I'm making this large and bold so everyone sees it.
Dropbox does not have a phone number for their help desk. The only phone support they offer is for Business accounts, and it's handled via a callback. There is no published number. If anyone is telling you to contact the Dropbox help desk and have provided a phone number to call, it's a scam.
