Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Skarcio's avatar
Skarcio
New member | Level 2
8 months ago

The Dropbox website is stuck when trying to sign in, and the "All files" page doesn't show my files

Hi,   Since a couple of weeks dropbox has started to malfunction on my pc. After entering the credentials, the grey button square keeps spinning infinitely. Infinite loop loadingInfinite lo...
Account Access
Web
  • Skarcio's avatar
    Skarcio
    8 months ago

    I finally found the problem, it was a crypto wallet plugin, quite weird as it never gave me any problems.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hmm, I see. Can you also check your Chrome browser and make sure there aren’t any pending updates? If there are, make sure to install them before trying again. 

 

I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Skarcio's avatar
Skarcio
New member | Level 2
8 months ago

I finally found the problem, it was a crypto wallet plugin, quite weird as it never gave me any problems.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!