You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

darcy3's avatar
darcy3
Explorer | Level 3
5 months ago

The one-time code either never arrives to my email or Dropbox tells me it's expired.

  Hi.   I really want login. But I can't. I've tried many things.   When I try to login through Dropbox web page via PC and mobile: The page for Second step verification is no...
Account Access
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to our forum, darcy3. 

 

It sounds like you’re being asked for the one-time security code (which is different to our two-step verification feature). 

 

I know it may not work, since you’ve already tried a bunch of things, but can you also try to log into your Dropbox web account via an incognito window on your browser instead? Are you still not receiving the one-time code? 

 

As for your mobile app, can you send me a screenshot of the error you keep getting? 

 

Let me know when you’re ready.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
5 months ago

Hi darcy3,

 

In addition to the assistance Nancy is providing, would you mind if we reached out via email to obtain a bit more information to help troubleshoot? Thanks!

 

Ben

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!