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Forum Discussion
Unable to access my Dropbox account because the email I used for the account isn't active.
I am unable to access important data in my Dropbox account because the email I used for the account has been deactivated, and I cannot receive the two-step verification codes. I have contacted my ema...
It's a secondary authentication issue. Because I know the email and password of the account, but it requires secondary authentication, but I can't get the mail with the deleted email.
Mark
Super User II
Super User IIIf you do not have access to the email its unlikely you can do so: https://help.dropbox.com/account-access/lost-email-access
However, you need to contact Dropbox support via www.dropbox.com/support while not logged in that even includes here. Its usually easier to use an incognito window.
- Megan
Dropbox Staff
I see, rarab2!
Based on everything you mentioned, and especially because you mentioned the email access, it sounds like this has to do with our one-time security code.
I'd most likely require to check some account-specific info so I suggest we switch to email in order for us to have a closer look together. What do you think?
Please help me with anything. I have to make use of important data. Thank you.
