We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Sandy's avatar
Sandy
New member | Level 2
3 years ago

Unauthorized access to my account on 11/4/22

A device in Colorado accessed my Dropbox. I changed my password.  Is it related to the phishing attack?  Can the IP address listed be used to identify the person, or report them?   Thanks
  • Sandy's avatar
    Sandy
    3 years ago

    Thank you for the help, and the very quick reply.

     

    In troubleshooting, I learned that it was my own phone using a remote IP. I had no idea that was possible. 

    When I changed my password and unlinked the "suspicious" device, Dropbox then required a fresh login on my phone.

    Now the same device is listed as linked, but with a local IP. Weird.

     

    Thanks again.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!