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tcragnolini's avatar
tcragnolini
Explorer | Level 3
3 years ago

"Your files are nearly ready to be uploaded"

I got an email supposedly from dropbox. with the subject "ATTN: We recommend completing your Dropbox setup ASAP", and then saying "Your files are nearly ready to be uploaded", followed by a dropbox.c...
Security
  • Walter's avatar
    Walter
    2 years ago

    Hey adrianxw, sorry to jump in here, but I just wanted to mention that since this email came from an official Dropbox domain, it's possible that the email was sent out in error, since this is usually an email sent out when you first create a Dropbox account.

     

    Feel free to ignore the email and let us know if you receive any similar emails in the future.

Robert_Bl's avatar
Robert_Bl
New member | Level 2

Why am I receiving mails inviting me to download the Dropbox desktop app while I have the app since 2018 on my computer?

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Robert_Bl, what does the email say exactly?

 

Can you please send us a screenshot, while hiding your personal info?

  • JohnGoodwillie's avatar
    JohnGoodwillie
    Explorer | Level 3
    2 years ago

    I think I have the same problem as Robert_BI. The email says: 

    Your files are nearly ready to be uploaded Click below to see how easy it is to complete your Dropbox setup: you'll be able to access your files from anywhere.   Continue Questions? Check out our help center for answers to frequently asked questions.

    Like him I've had a Dropbox account for years and I haven't asked for any change or re-applied in any way.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi JohnGoodwillie, welcome to our Community! 

       

      Is it possible that your app is linked on a different Dropbox account, using a different email address, than the one you received the email to?

       

      Keep me posted, and we'll take it from there. 

      • JohnGoodwillie's avatar
        JohnGoodwillie
        Explorer | Level 3
        2 years ago

        No, the email came to the same email address as I use for Dropbox. Continued on next reply.

  • Robert_Bl's avatar
    Robert_Bl
    New member | Level 2
    2 years ago

    Hey Hannah,

     

    Here's a screenshot of the mail. Could it be a phishing mail?

    The email address it was sent to is the same as the one used for my current Dropbox account.

     

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