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Learn how to make the most out of the Dropbox Community here 💙.
Hey adrianxw, sorry to jump in here, but I just wanted to mention that since this email came from an official Dropbox domain, it's possible that the email was sent out in error, since this is usually an email sent out when you first create a Dropbox account.
Feel free to ignore the email and let us know if you receive any similar emails in the future.
I received a mail saying...
Your files are nearly ready to be uploaded
... a little puzzling. I have not tried to upload new files, the files already uploaded have been there for a very long time. What gives?
EDIT.
I have not received an error message, but none of the possibilities seem to be applicable.....
Hey adrianxw, thanks for letting us know about this.
Can you please send us a screenshot of the email, showing the address of the sender as well?
Just make sure to hide your own email or any other personal info.
Thanks in advance!
Sure, tell me how to do that and I'll try. I can also forward the mail, but I don't know if that will destroy anything.
The sender appears to be...
no-reply@em-s.dropbox.com
Thanks for this info, adrianxw.
The address is one of our official email addresses, so it's not a spam email, but do send us a screenshot, to see if we can figure this out.
You should see a camera icon right above the reply box, after you hit the 'reply' button on my comment, to attach your screenshot.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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