Forum Discussion

petemes's avatar
petemes
Explorer | Level 4
6 months ago

Cookie settings - restricting live chat options

Hi there, 

Need some help. I have no idea what I have done, but somehow I have changed my cookie settings to prevent live chat. I have Chrome as a search engine and reset to default settings on all cookies. Not sure what to do. Please help. 

Thanks .

Account Settings
Tips and Tricks
Web
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey @petemes, thanks for posting today!

     

    Let's see if these steps help:

     

    1. Go to the Dropbox support page
    2. Click on the vertical ellipsis button at the top right corner in Chrome
    3. Click on "Settings"
    4. Click on "Privacy and security"
    5. Click on "Third party cookies"
    6. Click on "Allow third party cookies"

     

    Let me know how it goes.

  • Christopher4's avatar
    Christopher4
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for flagging this issue. Our Engineering team has resolved the issue and you should be able to use Chat support functionality again. Apologies for any inconvenience caused! 

About Dropbox tips & tricks

Node avatar for Dropbox tips & tricks
Learn how to get the most out of Dropbox with other users like you.404 PostsLatest Activity: 22 days ago
347 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!