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4 Topics

How do admins of orgs using Dropbox for Business support end users with syncing issues?
This is a general question for admins in organizations using Dropbox for Business. How do you support users who are having Dropbox syncing issues on Windows endpoints? I have been creating a screen sharing session where I can investigate syncing issues on the endpoint. It seems to me that Dropbox for Business is missing some kind of telemetry from endpoints that gives status on sync health back to the admin console. Something that reported back every 15mins would be better than flying blind. I would even take a log file saved into the AppData folder that logged sync status when it wasn't "finished". It seems like a reasonable feature.
cmiarshvac
2 months ago Place Dropbox tips & tricks
1.5KViews
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6Comments
Cookie settings - restricting live chat options
Hi there, Need some help. I have no idea what I have done, but somehow I have changed my cookie settings to prevent live chat. I have Chrome as a search engine and reset to default settings on all cookies. Not sure what to do. Please help. Thanks .
petemes
3 months ago Place Dropbox tips & tricks
572Views
0likes
3Comments
My password expired and I didn’t have my email anymore, and other account issues.
Hello again! Man it was so hot today I don’t think I’ll sleep again tonite. Another thing I wanted to share and maybe the most important thing I want to say is that I tried to login to my account after a long time (you know why😉), and my password expired. Normally you can reset it with an email that they send to your email like this https://help.dropbox.com/accounts-billing/settings-sign-in/expired-password but the email I had was closed, so I couldn’t get a new password and I thought I was doomed. But the Dropbox people were able to help me reset it because I knew my Dropbox password. This was so great! Once I got in to my account, I changed my email address to my new one right off the bat. Here’s how https://help.dropbox.com/accounts-billing/settings-sign-in/change-email. I also changed my password to one that’s a little more tricky so no body can guess it. Here’s how https://help.dropbox.com/accounts-billing/settings-sign-in/password-reset I recommend that you also verify your email address right away. Not sure what things you can’t do with out this, but might as well do it. Here’s how https://help.dropbox.com/accounts-billing/settings-sign-in/verify-email By the way, if dropbox is sending you emails and you are not getting them, try checking the junk or spam folder in your email, and also add no-reply@dropbox.com to your email account contacts (this is in the link above too). When I logged in to my account all my files were missing. Like gone man. I was so upset because I had many pictures and music in there from the old days. I checked my email address in my account’s settings (here’s how https://help.dropbox.com/accounts-billing/settings-sign-in/account-settings) and it turns out I had logged in to the wrong account with a different email. I signed out and then signed in with the right email and I found my stuff all there. Whew!!! Also, I have my own computer now, a Dell Latitude 5400 laptop (it kind of sucks), but until I got it, I had to use other computers. I guess Dropbox knows when you are not using your computer because they wanted to send me a code (they called it a one time security code and it was 6 numbers long) to my email to let me sign in. I didn’t have that email either so the Dropbox people helped me get in my account again. Those guys are way cool! Anyway, I guess free dropboxes can’t email dropbox anymore, but I was able to send them a message from the can’t sign in to my account page at this internet address https://www.dropbox.com/support/sign-in-issues. One time they didn’t email me back, but I posted a message on facebook and those guys helped. Man I am using facebook now. Weird haha! And to end this session, I’ll tell you about my other dropbox account that was deleted. While I was away on my long vacation😉I didn’t use my account for a long time. From what I understand you have to use your account at least one time a year. If you don’t, dropbox will send you emails that they will close your account. Well since I didn’t check my emails and didn’t sign in for more than one year, they closed my dropbox. They consider that an inactive account, and after they delete it there is no way to get it back or your files and stuff. Here’s more about this https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account I really hope all my comments will help people sometime. See you soon🙂
Jose_Jimenez
3 years ago Place Dropbox tips & tricks
1.5KViews
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0Comments
[tips] 3 easy ways to protect your company's data
1. Use strongandunique passwords One easy way to check both of these boxes is to use a password manager like 1Password or LastPass. It’s a solution that’s convenient for employees, but secure enough to keep IT admins happy.Tip: Encourage employees to practice the same good password habits with personal accounts—many successful attacks on businesses start with a stolen personal password or user name. 2. Enforce two-factor authentication Two-factor authentication — which typically involves a mobile app—is another must. Even if your password is stolen, it will serve as a backstop, preventing hackers from accessing your account. The problem? Onlyabout 30 percentof people use two-factor authentication, andnearly three-quartersof IT decision makers admit receiving complaints from employees who use it.Tip: Some services let you use aUniversal 2nd Factor security key, a physical alternative to two-factor authentication that can also protect you against phishing attacks. 3. Push all software updates Everyday users don’t always understand how important bug fixes and security patches can be. Ideally, IT teams and business owners should force software updates across employee devices if they haven’t been updated within a few days. How about you?How are you keeping your company's data safe?
Ed
5 years ago Place Dropbox tips & tricks
3.2KViews
1like
1Comment