Forum Discussion

Community Manager

5 years ago

Dropbox Community support during COVID-19

We at Dropbox recognize that our customers rely on our service even more during this time. While we do our part to help protect our employees and our communities, our support teams will continue to provide support.

The Dropbox Community is open 7 days a week and our community members and moderators are here to help. Please bear with us if you are experiencing delays in response times, we will try to get back to you as soon as possible.

Our commitment to you is that our support team will always be here to help.

We’re all in this together. Stay safe.

Shiveja
Explorer | Level 4
5 years ago
Due to covid 19 financial losses will Drop Box consider reducing their pricing for membership options and/or upgrades?
angelabb
New member | Level 2
5 years ago
hello there
thank you for offerng support
i have for some reason had to reload windows and my Dropbox disappeared.
i have downloaded dropbox again and only 1 of my folders now shows up
i have a small business and am a very small user, and therefore i think i am on the basic version
i would like to go back to where i was on dropbox as at 14May2020
regards
Angela
KedarS
Explorer | Level 4
5 years ago
My query is resolved by support. Thanks.
isynch
Helpful | Level 6
5 years ago
How Dropbox is helping during COVID-19 period? Will there be Dropbox promotion for students during this period?
vanchanrasmey169
New member | Level 2
5 years ago
Hi
5Boyz5Girlz
New member | Level 2
5 years ago
He my name is Tiffany Guthrie I’m new To Dropbox and open to Learn help and also seek how to become an get started on Being Different to Make a Difference!
JUNG JAEHO
New member | Level 2
5 years ago
현재의 위기 상황에서, 특히 건강 관리 분야에서 일하는현재의 위기 상황에서, 특히 건강 관리 분야에서 일하는
MadH4x0r
Explorer | Level 3
5 years ago
Please provide HIPPA compliance for personal users ( Basic, Plus, Family, Professional ). This way we can rely on keeping private medical records on Dropbox.

Presently, this is only available to business users, making personal account Dropbox useless for storing any personal health data, and no individual should store personal health data on a work/business account unless they are the owners of the business account.