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Forum Discussion

Mark719's avatar
Mark719
Explorer | Level 3
7 months ago

Beta not letting me join even though email received

I recently joined the Beta for co-authoring and received an email from Dropbox that I could join.  I followed the instructions to login from Word but through the login process, it said I needed to request to be a part of the Beta again.  Unsure why I received an email saying the Beta was ready for me to login but then it did not work.  

Beta build
  • Choi Hyun's avatar
    Choi Hyun
    7 months ago

    Hi,

    Thanks for reaching out and apologies for the issue. Can you try going through the instructions again to log in?

    Feel free to reach out again for any feedback or bug you're seeing.

    Cheers,

  • Choi Hyun's avatar
    Choi Hyun
    Icon for Dropbox Product Manager rankDropbox Product Manager
    7 months ago

    Hi,

    Thanks for reaching out and apologies for the issue. Can you try going through the instructions again to log in?

    Feel free to reach out again for any feedback or bug you're seeing.

    Cheers,

      • Choi Hyun's avatar
        Choi Hyun
        Icon for Dropbox Product Manager rankDropbox Product Manager
        4 months ago

        Hi, is this a new teammate that joined your team's Dropbox account recently?

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