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Forum Discussion
rowal
4 years agoExplorer | Level 4
Dropbox konnte nicht gestartet werden
Hallo
Heute Morgen beim Starten meines Macbooks Pro mit macOS Big Sur Version 11.4,
kam die Dropbox Meldung "Dropbox konnte nicht gestartet werden.
Ich habe das Programm Dropbox und alle ...
Der Priester
4 years agoHelpful | Level 6
mach doch mal die erweiterte Installlation, das soll bei so Fehlern helfen
https://help.dropbox.com/de-de/installs-integrations/desktop/advanced-reinstall
- rowal4 years agoExplorer | Level 4
Ich habe 2 mal alles nach der erweiterten Installation durchgeführt.
Leider ist das Verhalten unverändert.- Werner4 years agoDropbox Staff
Hallo zusammen,
danke für die neuen Beiträge!
rowal: Willkommen im Dropbox-Forum! Bitte überprüfen Sie zuvor, ob Ihr Computer alle technischen Mindestanforderungen für die Verwendung mit Dropbox erfüllt.
Könnten Sie uns bitte außerdem das vollständige Fehlerprotokoll zukommen lassen? Damit könnten wir den Fall genauer unter die Lupe nehmen.
Beste Grüße
- rowal4 years agoExplorer | Level 4
Hallo Werner
Mein Mac erfüllt alle Anforderungen für die Verwendung von Dropbox.
Die Dropbox hat bis heute über mehrer Monate einwandfrei funktioniert.Hier die beiden Protokolle. Ich habe mein Benutzername mit "name" ersetzt.
1. Protokoll Problem mit dem Anlegen des Ordners Dropbox:
bn.BUILD_KEY: Dropbox
bn.VERSION: 125.4.3474
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 68102e53-93b7-5149-ac0c-81f990e66942
pid: 2687
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='name', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='name', pw_dir='/Users/name', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='name', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='name', pw_dir='/Users/name', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/name'
appdata: '/Users/name/.dropbox/instance1'
real_path='/Users/name/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/tg/2bv041ds5gb0c63_b5jbdp540000gn/T'
real_path='/private/var/folders/tg/2bv041ds5gb0c63_b5jbdp540000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 819, in wrapper
File "dropbox/client/main.pyc", line 6469, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 5601, in _create_root_for_account
File "dropbox/client/main.pyc", line 6670, in create_dropbox_folder
File "dropbox/client/main.pyc", line 1246, in safe_makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 1] Operation not permitted: '/Users/name/Dropbox'2. Protokoll nach dem manuellen anlegen des Ordners Dropbox:
bn.BUILD_KEY: Dropbox
bn.VERSION: 125.4.3474
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 68102e53-93b7-5149-ac0c-81f990e66942
pid: 2733
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='name', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='name', pw_dir='/Users/name', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='name', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='name', pw_dir='/Users/name', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/name'
appdata: '/Users/name/.dropbox/instance1'
real_path='/Users/name/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/name/Dropbox'
real_path='/Users/name/Dropbox'
mode=0o40755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/tg/2bv041ds5gb0c63_b5jbdp540000gn/T'
real_path='/private/var/folders/tg/2bv041ds5gb0c63_b5jbdp540000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 819, in wrapper
File "dropbox/client/main.pyc", line 6472, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6005, in _init_components_for_account
File "dropbox/client/main.pyc", line 5932, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 149, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Attempting to create ApplicationFilesystem cache directory |>> mkdirat |>> mkdirat syscall |>> Permission denied"Danke und viele Grüsse
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