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John C.146's avatar
John C.146
New member | Level 1
10 years ago
Status:
Closed

File Requests: View the email of the user who submitted a file

Regarding the new "File Request" functionality, the person submitted a file is asked for a valid email. How do I, the owner of the file request, view that email address? I can only see the person submitting's name, but not their email.

  • jfp1's avatar
    jfp1
    Explorer | Level 3

    TL;DR
    Right now, Dropbox asks for the e-mail address of people submitting files through the File Request page, but never shares this info with the Dropbox user requesting the file. It is impractical and counterintuitive. Because of this, we have to go back using WeTransfer.


    Long version
    When someone uploads a file through the Dropbox File Request page, they are asked to submit: A) The file; B) Their name; C) Their e-mail address. Right now, all these fields are mandatory.


    Then, the Dropbox user (who requested the file) receives a notification that includes: A) A link to the file; B) The name of the sender. But right now, it’s impossible to retrieve C) The e-mail address of the sender.

    Many people use Dropbox File Requests without knowing in advance who will upload the file. It’s not unusual at all. I work at a magazine and we share our File Request link with advertisers, who transfer them to their external agency, who uploads their ads in our folder. We’re on a deadline, and if there’s a problem with a file, it’s super impractical to go back to the advertiser and ask "Hey who uploaded that file? We need to ask for a new version". Their answer is always "What are you talking about? Don’t you know? It was sent directly to you!"

     

    I totally get that for privacy and security reasons, Dropbox needs to be careful with the data submitted by people. But they already agreed to use your service, manually fill a form with their full name and e-mail! And they fully expect this field to be shared with the person requesting the file.

     

    Again, WeTransfer (and other services) already does this. People upload their file, the end user gets a notification with file + name + email. If they ever wish to contact the sender, they just need to reply to the notification e-mail.

     

    Please Dropbox, you can fix this!

  • jfp1's avatar
    jfp1
    Explorer | Level 3

    Just to be clear: WeTransfer offers this by default. Dropbox you can do better than this.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Status changed:
    Gathering Support
    to
    Not for right now

    Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Status changed:
    Not for right now
    to
    Closed

    This idea has been closed as it has reached the end of the Share an Idea process.