You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
My Dropbox Sign files don't preview on the desktop app - "an error occurred when loading .."
Whenever I seek to see the status of a Dropbox Sign document to see who has signed and who has not, I get the message "an error occurred when loading the preview". This problem happens for documents that are fully or partially signed. I do not know if it happens to documents completely unsigned as I always sign a copy immediately after sending out my request. I am able to download the document and see who has signed, but that adds time when all I need is to be able to have a fast view so I can follow up with those that have not signed. My plan is Dropbox Plus whichonly allows 3 documents a month, which is fine because so far I have never used used it more than once a month. Any ideas on how to get around this error?
Dropbox Embedded not working with /scl links.
Our site uses the dropbox embedder to display shared folder content with our users. The problem we're having is that the newer shared links that are created with a /scl url prefix won't work with the embedder. The older shared links created with /sh prefix work fine however. When a user with the /scl style link tries to view the embedder they are prompted to 'request access' which then sends us an email and notification that '<name> is requesting access.' I've compared the meta data between the working and non-working links and don't see any real difference that would explain the behavior. I've also tested the non-working links in an incognito window to see if navigating directly to the link works (vs using the embeddder) and they work fine. Is this a known issue? Anything else I should explore to try to get the embedder to work for these links? Thanks!
File issues between ScanSnap and Dropbox
I attempted to connect through the Dropbox customer service chat, but it was not functioning. Clicked the link and nothing happened. So I am seeking guidance here in the community. I used to be able to scan documents from my ScanSnap scanner into Dropbox but I moved some files and now ScanSnap cannot find the Dropbox connection. The message I get is: "The ScanSnap Home folder cannot be found because it has been deleted, moved, or renamed. See the ScanSnap Home folder. /Users/denny43/Dropbox (His Original Design)" I apparently moved the "ScanSnap Home folder" from the /Users/denny43/Dropbox (His Original Design) and now cannot figure out how to get it back. I had the ScanSnap customer service connected to my computer for over an hour trying to figure it out, but they were unable to move the Dropbox link back into the Users/Denny43/ file and said that I needed to contact Dropbox to make sure it was done properly so I would not loose the files. I am NOT a computer savvy person, and regret moving files that got me into this mess. It may also be an issue between my desktop Dropbox connecting to my online dropbox, but I don'g know. Any help or guidance will be deeply appreciated. I have not been able to scan my documents for some time and need to get them up into my Dropbox files soon. Thank you.
Dropbox Invoice - End of Life?
Hi Dropbox, On June 5th I received the attached e-mail below. Naturally I prepared for the closure date, but after looking, it appears Dropbox Invoice is still online and fully functional? I would love to continue using DB Invoice if there's been a change, but please help me make sense of the e-mail vs. what's actually happening. Thank you!
