We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Scouter Don
7 months agoNew member | Level 2
My Dropbox Sign files don't preview on the desktop app - "an error occurred when loading .."
Whenever I seek to see the status of a Dropbox Sign document to see who has signed and who has not, I get the message "an error occurred when loading the preview".
This problem happens for documents that are fully or partially signed. I do not know if it happens to documents completely unsigned as I always sign a copy immediately after sending out my request. I am able to download the document and see who has signed, but that adds time when all I need is to be able to have a fast view so I can follow up with those that have not signed.
My plan is Dropbox Plus which only allows 3 documents a month, which is fine because so far I have never used used it more than once a month.
Any ideas on how to get around this error?
- JayDropbox Staff
Hi Scouter Don, thanks for bringing this to our attention.
Could you clarify what you mean by the desktop app? Are you not able to open the files on your computer?
Can you preview the files on the Dropbox site instead?
This will help me to assist further!
- Scouter DonNew member | Level 2
Hello Jay,
I am working from my computer. I am using the Chrome browser to access Dropbox, and then I open the "signatures" tab. I created a document to be signed by 8 parties. There is a drop down that allows one to (1) download (2) preview (3) send a reminder or (4) cancel the request. I am unable to preview before downloading (I get the message "an error occurred when loading the preview" whenever I try to preview). I can download.
I want to be able to preview before I decide to download.
I would appreciate any help or suggestions you can provide.
- JayDropbox Staff
Thanks for the info, this means you're accessing it via the normal method via the site.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!