You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Family plan vs Professional plan
I can’t find the differences between the family vs professional plan. I currently have the professional plan but want my wife to be able to upload her pictures to her own “Camera Backup_wife” folder and I believe that is not doable unless I’m mistaken? I read that a family plan would allow her to do this but I can’t find a comparison of the plans and so I’m wondering if I would loss features switching from Professional to Family? Will I still have large file transfers? And unlimited devices?Get support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan,you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
Clarifications regarding Personal Use Plans vs Business Use Plans
Hi, I am trying to figure out a general outline of all the plans, and here are my finds. Personal Use plans : (payed as an individual) 1. Basic 2 Gb 1 user free 2. Plus 2 TB 1 user 3. Family 2 TB 6 users 4. Professional 3 TB 1 user 5. Essentials 3 TB 1 user Commercial Use plans: (payed as a company) 1. Essentials 3 TB 1 user 2. Business 9 TB 3 users+ 3. Business Plus 15 TB 3 users+ 4. Enterprise Custom Custom But I also found another group of Business plans: 1. Professional 3 TB 1 user 2. Standard 5 TB 3 users+ 3. Advanced 15 TB 3 users+ Questions: 1. I see Essentials as being both in the list of personal plans as well as in the group of company payed plans. Is it correct? 2. Is Professional plan a company payed plan or a personal payed plan? 3. Standard is the same thing as Business ? Advanced is the same as Business Plus? Or are they different? 4. The 3rd group of plans (Professional, Standard, Advanced) are all company payed plans? 5. Are there plans that can be both personal payed as well as company payed plans? 6. I also want to know if all business plans are company payed plans or there are exceptions (personal plans that can be company payed for, or business plans that can be personally payed for). 7. Do Work account mean is a business account? (see question 6 for exceptions) Thank You, Dan
Got an email for an upgrade to Essentials, but I don't have a Professional plan
I just got an email from Dropbox saying: "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials plan at no extra cost." However, I do not have Professional. I did at some point, but not anymore for several months. So I'm just wondering is it some common bug and several people have recieved such messages by mistake - or is it just me? And will I end up getting a bill for a Pro plan I didn't want? 😕
