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Dropbox Sign
290 TopicsI want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?Solved22KViews1like153CommentsDropBox Sign - Signers not receiving emails?
Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I duplicated and resent, and uploaded the document again and added the signers again, but nothing has worked. I am not sure what is going on. I had one of our signers addnoreply@mail.hellosign.comto see if that might help and it did not. They checked their spam and nothing. On my end it shows pending and the documents were sent, but again, no one has received anything. The only thing that is different is that I included a new signer, but the other four have always received an email asking for their signatures. Does anyone have any idea what the issue might be? Thank you, Marcy11KViews0likes32CommentsHow do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website,the desktop app (for mac/windows), and/or the mobile app (iOS, android)? For those you use, why do you use them? For those you don't, why not? Is there anything you wish you could do on one that you can't today? Why?9.5KViews6likes11CommentsDropbox Sign: Rotating signature boxes
Uploading a PDF with both landscape and portrait images, and using Dropbox Sign….When I am configuring "Signature Boxes", “Date/Initial" boxes etc in Dropbox Sign, it seems that i cannot rotate the signature boxes in PDF’s that contain both landscape and portrait images. And they all default to vertical not horizontal. Note: It absolutely allows me to rotate in “ME- SIGN NOW” instances with a rotating button (while i'm configuring the signature locations), but when i try to stretch/resize the boxwhile i'm configuring the signature locations, however for other signature clients to sign, its not very cooperative. Seems like im missing something bc, Im unlikely to be the only person with this challenge.Solved7.9KViews4likes37Commentssignature request for multiple documents & pdf links
Hi guys, I have two questions. first one, I would like to send more then one document at a time for signature.. is this possible? upon reading the help articles, it provides instructions to click on "signature" in the left collumn, next click on sign, then tick the box next to the files I would like to send for signature, however its only allowing me to click one at a time? Second question... I have a pdf document which is an induction form that has hyperlinks that will take you straight to the mandatory training modules. this document requires a signature but when i send it through dropbox the links do not work, even after the recipients receive a copy of the signed document in a pdf format. is there anyway around this? thank you.7.3KViews0likes4CommentsHelloSign - Cannot Move to Next Page
I've spent the last hour trying to send a document for signature with Dropbox's HelloSign. I had no problem with the first document. But with my second document, no matter what I do, after filling in all the signatory's information, I am unable to click "Next" to move on to the next page. The "Next" button is greyed out. I cannot find a solution anywhere and I don't want to waste any more time trying to figure it out. I am going to use another service to send my 2-page document for signature. What is the problem??? Why can't I move to the next page?7.2KViews1like9CommentsCan I change the sender name when sending over a signature request?
When I send documents to get e-signed, the recipients get an email that shows the sender name as just my first name, with all lower case letters. How do I change this? (It's my work account, so looks really unprofessional!). I've gone into settings and there it lists my full name, with proper capitalizations.5.7KViews0likes23CommentsDeleting a Signature Request
How do I delete a signature request that is still pending and no has signed the document? I already deleted the uploaded document but it still shows the signature requests as pending. The ellipsis does not give the choice of Cancel request under the Signature.5.6KViews4likes11CommentsHow to access Dropbox Sign fully from Dropbox
I have a Dropbox Essentials account, which should give me access to unlimited signing in through Dropbox Sign. I only use this on my desktop. Last year when I was still on the Dropbox Plus plan with limited signing, I was having trouble setting up and managing the signatures and its settings. I was advised (in this community) to try logging in directly to the Hello Sign site (using my dropbox login). This worked - I could access the HelloSign/Dropbox Sign full app, which let me set it up properly and which was much easier and more comprehensive to use. Now I am trying to get back into the full Dropbox Sign app, but cannot do so. In Dropbox itself, I can click "signatures" on the left menu, but this gives me only a very abbreviated version of the functionality If I go to Dropbox Sign (sign.dropbox.com, which then takes me to app.hellosign.com/account/login) and click "sign in with dropbox", it takes me straight back to dropbox.com/signatures; same as in the previous point If I go to Dropbox Sign (sign.dropbox.com, which then takes me to app.hellosign.com/account/login) and enter my email address, it tells me there is an existing Dropbox account associated with that email, then takes me straight back to dropbox.com/signatures; same as in the first point again However I approach it I always end up in Dropbox with a dumbed down version of Sign. In this simplified version for example I cannot: Upload, view or manage default signatures Upload more than one file for signing (no option to send, for example, 3 documents to be signed as part of the same signature request See who has/has not viewed or signed a pending document - I am limited to the email notifications that come through Put a title for the signature request; every request is named whatever the file is named. This means I need to rename files so they are distinguishable to me in the signed documents list, which clashes with my normal file naming system Remember the size of a signature/initials box within a document (in HelloSign it remembered if a box was resized and all subsequent instances of that box would be the new size; with Dropbox on the signatures tab, I need to resize again every time. What am I doing wrong? How do I access the full Dropbox Sign (Hello Sign) app? I know I don't get access to every feature within it with my plan, but I should still be able to access it for the basics shouldn't I? The simplified version in Dropbox itself is so awkward to use I might have to switch providers otherwise. Any help appreciated!Solved5.3KViews1like7Comments