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Forum Discussion
My templates and history of signed documents have disappeared after resetting Sign password
After resetting the password as recommended after the Dropbox Sign security incident.
All the account data has disappeared, including the contracted plan and my payment method.
It looks like a newly created account.
- Nancy
Dropbox Staff
Thanks for posting on our forum today, DavidJV40.
Have you checked if you’ve set up a brand new account indeed? If you click on your avatar (at the top right corner of your Dropbox Sign account), do you see the same email address as before?
What steps did you follow exactly to reset your password?
Keep me updated.
Yes, it is the same email
I clicked on the option "forgot password?" I typed the email and then I got the email to enter a new password and when I login to the account all my data is gone.
- Jay
Hi DavidJV40, if you're certain that this was the same email that you used to login to the Dropbox site, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
