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FAQ
84 TopicsHow to get more Dropbox storage space for free
Hello everyone! I wanted to show you exactly what happens and what steps you'll need to follow in order to get more free space in your Dropbox. From your Account Settings page you see allyour current space and all the space you've earned. To begin earning more free space, you can visit the Dropbox Get more space page here. From this page you can invite your friends to join Dropbox by emailing them, sending them a direct link to join or sharing your invitation on Facebook. You can earn up to 16 GB ! ------------------ Finally, can check the space you've earned by going to this pageand you'll have a detailed list of all the actions you've taken and how much free space you've earned! If you have any trouble with this process or feedback and ideas about this, feel free to leave your comments below and I'll get back to you or reach us on @DropboxSupport on Twitterand our team will be happy to note your feedback and assist you! Have a great day all!Solved146KViews18likes58Comments
Can I delete photos from my phone after uploading them without deleting them from Dropbox too?
Here's the essence of the problem: I have DropBox Pro installed on an iPhone 5s, iPad Air, MacBook Pro and Windows desktop computer. I do NOT want to clog up my iPhone, iPad and MacBook with files from DropBox. I want to simply upload and then delete them from the mobile devices. I'd like to use automatic Camera Upload but when I delete the photos from my iPhone or iPad I do NOT want them deleted from DropBox...as has happened on numerous occasions (most recently when I exchanged a broken iPhone for a new one and then tried to copy content from one to the other and subsequently delete unwanted photos...on the iPhone, not "unwanted" from my DropBox space). So how do I do a one way sync? Keep in mind that after photos appear in the Camera Upload folder, I MOVE them to a different desired location...and when they're deleted from my iPhone, they are still deleted from the new location!Solved128KViews8likes45Comments
Dropbox full because of shared folder
Hi, i have a dropbox account and the free space that i have is full because of the files inside the shared folder that i have with some friends. Is there a way to avoid that the shared folder that uses the free space of my account without cancelling those folder? Because i have no more space and i haven't uploaded any files Excuse me for my english but i found problem on trying to traduce this message from my languageSolved106KViews7likes132Comments
Deleting files then permanently deleting doesn't free up space!?!
Hi, I've seen others with the same issue. I had promotional space added to my account. I used up quite a lot of this space. When my promotion ran out I was naturally over my quota. I then logged on online using the web interface and deleted live files. This had no effect, the amount of used space is not decreasing regardless of what I delete. I tried to permanently delete them but this also had no effect. I thought that perhaps it was because the data was kept on my sync'd devices, so I disassociated all devices, again this had no effect. I looked in depth at every support article online, nothing provides any insight or resolution beyond what I have tried and had no success with. Now either I buy more space or I can no longer upload to Dropbox. It has been weeks with no difference. I have contacted support but I get automated responses to look at their knowledge base, which I had naturally done before but tried again. No Luck. Please help. As Albert Einstein said, insanity is doing the same thing over and over and expecting a different result.” Dropbox are sending me insane! I have one more option. Delete everything so that there is literally nothing in my Dropbox, but I would imagine given the above that it would make no difference and no one is helping!Solved13KViews3likes11Comments
Deleting dropbox files from just my computer
I use dropbox for work, but only use a select few files and can easily just go onto dropbox online to download the files I need. I had the dropbox app installed on my laptop, but hundreds of other colleages files were downloading onto my laptop and using up all of my hard drive space. I have completely unlinked and deleted the dropbox app from my laptop, but all of the files are still there in my files. Is it safe for me to now delete these files from my laptop since I have removed & unlinked the app, or will it delete the files from others' dropbox?Solved13KViews0likes6Comments
Make folder available offline on iOS
I have been waiting very patiently for the ability to make folders available offline in the iOS app. It seems Android users have this function already. It has been asked for so many times going back years and still no sign on iOS. Then I saw this post: https://www.dropboxforum.com/t5/Space/Maximum-Size-for-an-offline-folder-on-iOS/m-p/197778 I have the latest Dropbox app on my Ipad Pro. I have Dropbox Pro, but I don't have this feature in my app. I am actually considering switching to another Cloud storage because of the lack of Offline folders, but am now confused whether it is available or not?Solved13KViews2likes18Comments
