We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.
In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to determine if the issue is caused by Windows, Office, or Dropbox. However, it affects most computers. Please help me find a solution to resolve this issue, as my colleagues actively use this feature. Thank you.
Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page. It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.
I can't edit my Microsoft files on the mobile app.
hello, i'm having a trouble with file editing and modifying issue i can edit my word file when i use dropbox with desktop and laptop computer however, when i use dropbox with smartphone, i cannot edit or modify my word file. therefore, i only see word file contents when i use smartphone. even if i want to edit it. i use basic plan. is this a problem of editing issue? please help me!! thank you.
My Word files are not getting saved to Dropbox on Android
Greetings to the Community, I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I was able to seamlessly save my Word documents to my Dropbox account by selecting "Save As" and choosing the Dropbox folder. However, for the past month, this process has ceased to function. Despite diligently following the same steps as before, my saved documents are no longer appearing in the Dropbox app, Dropbox Web, or my Dropbox desktop application on my laptop. Essentially, my work is not being uploaded to Dropbox. I kindly request your assistance in resolving this matter. Your expertise in this area would be greatly appreciated. Thank you for your attention to this issue. Sincerely, Joseph
Random files suddenly locked by themselves when using Excel.
I have a domain environment devices with dropbox on them, we are collaborating on excel sheets using online excel. We have only the basic free plan of Dropbox So as i know the feature of locking files for editing is not available. But suddenly this error started to show however we all have editing permission. And offline side of Dropbox the locked files now have a lock sign on the excel icon's side. The online error says : "Someone else is editing this workbook. You will be able to make edits after they have closed the workbook " Have anyone faced this before? ThanksWhen opening my documents using Word for web, I'm getting an error.
Had no troubles with opening and working on shared documentation (ie. this template) in Word for Web last spring. This year, when my team opens the doc in Word for Web, we are all getting an error message that it is a read only document. It is not a read only document. Is anyone else having this issue or is there a workaround? Thanks!Lost my updates on an Excel file after 'Resource Deadlock' warning
I was working on a file on Excel, I thought I had saved but possibly not. The file was live in my window. Excel did not crash, but when I went back to Excel - it had disappeared and when I tried opening it I got a Resource Deadlock Warning. I wasn't connected to the internet at the time. I probably should have checked my old files then but it didn't occur to me. When I was next on the internet I opened the file and it was a file from over 3 weeks ago. I have since searched everywhere on version history/events and my hard disk temporary files for the old file but only the version from September has come up. I feel probably no way of recovering but thought worth checking what went wrong and if anyone else has had this problem. Not sure if it is a dropbox or excel issue or a combination of the two.
Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to
I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are only visible on the website and not when the file is opened via the desktop app. However, my issue is that now the docx file does not open in the Dropbox website viewer, and I can only see the comments, but not which line they are referring to. The page just says '.docx files are supported but something went wrong'. When I download the file or open it in Word for the web, I cannot see any of the comments. Is there any solution to this?
