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Forum Discussion

MCCA's avatar
MCCA
New member | Level 2
5 years ago

Can't open Microsoft Online files from Dropbox online

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page.

I'm on a Dropbox Team.

I have a Microsoft Office Online account through my university (different email to my Dropbox account).

I've tried Chrome and Firefox.

Most importantly, it works fine using another computer (PC) but not my Macbook Pro.

thanks

Desktop
Microsoft Office
Setting up the apps
Web
  • MCCA's avatar
    MCCA
    5 years ago

    Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey MCCA, thanks for reaching out to us and thanks for trying out another browser!

    That definitely helps us narrow down our investigation. 

    Could you also try again:

    • From an incognito window?
    • After clearing your browser's cache? 
    • Once you make sure that you're not running any third party browser extensions or plugins? 

    Let me know how it goes!

    • MCCA's avatar
      MCCA
      New member | Level 2
      5 years ago

      Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        No worries, MCCA! In any case, I'm glad to hear that you were able to resolve your concern. :grin:

        If anything else pops up in the future, just give me a shout. Hope you have a lovely day ahead! 

  • SCBC treasurer's avatar
    SCBC treasurer
    New member | Level 2
    3 years ago

    I want to work on a Microsoft Access file on Dropbox and have the changes automatically saved back to Dropbox. My only option appears to be to download the file, modify the data then upload it again. Is there a simpler process?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Hi SCBC treasurer 

       

      It depends, how are you opening the file? If you install Dropbox on your machine it will create a folder structure and you can open and access the files there and it'll auto save to others however you MUST MUST MUST make sure that nobody else has it open or editing it while you do or you'll get conflicted copies (i.e. 2 versions of the file with different data sets in)

      • SCBC treasurer's avatar
        SCBC treasurer
        New member | Level 2
        3 years ago

        Thank you, That answers my question. I was accessing the file on Dropbox from the web browser not the app. All good now. 

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