You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Microsoft
138 Topics
How do I fix a 'Word cannot open the document: user does not have access privileges' error?
I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: user does not have access privileges'. I created the document so I don't see why there would be an issue. Does anyone have advice on how to fix this? Thank youSolved109KViews0likes24Comments
Cannot Change Excel online date format
Hi, I live in Australia and I need to change the date format in Excel to the proper format. It currently displays as mm/dd/yyyy. I've already checked the date format of my Dropbox account and it is already set to dd/mm/yyyy/ How do I get Excel online to honour the correct format. PaulSolved26KViews0likes9Comments
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now. On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I try, I get a "File type not supported" error. There is no "open with" option. There used to be one. I have tried reinstalling, wiping cache and data, etc - Dropbox app as well as Office and Word apps. I have tried unlinking and linking Office and Word to Dropbox. On my device as well as on the web. I have tried saving the file to device. There is nothing wrong with the file. I can open it just fine from Dropbox PC. I can also open it on my phone from the Word app. When I try to open a non-protected Word doc, I get a preview. And only then does an "open with" option appear. Solutions desired: Setting Dropbox Android to open Word docs in the Word app by default rather than trying to give me a preview. Also, reinstatement of the "open with" option outside of doc preview. (This has completely disappeared for all my Dropbox files, not just this one.)Solved15KViews2likes30Comments
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message. Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc. Had anyone ever experienced this issue? Any ideas on how to solve it? Thank you! Andy14KViews2likes139Comments
"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app. I chose "Sign in with Google" since that's how my Dropbox was setup. After entering my email and password, it told me "You do not have any security keys registered for this account.", so I chose "Try another way". Then I chose "Tap Yes on your phone or tablet", which then caused Google to send me a notification asking "Are you trying to sign in?" I chose "Yes, that's me.", then the Authorization Error page showed up, with the following message: Authorization Error Error 403: disallowed_useragent You can’t sign in from this screen because this app doesn’t comply with Google’s secure browsers policy. If this app has a website, you can open a web browser and try signing in from there. You can let the app developer know that this app doesn’t comply with Google’s secure browsers policy. Learn more Request Details The content in this section has been provided by the app developer. This content has not been reviewed or verified by Google. If you’re the app developer, make sure that these request details comply with Google policies. access_type: offline response_type: code redirect_uri: https://www.dropbox.com/google/authcallback state: AEUsuIs8OQySq1VSFnon67dFc_FydDewiIszVox3FZgRq5c-QhRqMi982uAgntpnaf2s1KTir_WkS530pyHg0XyHzXmHFOlISfz-aW94r3p95Ig6tkV1j0PIdHGEm2Vhve1scZi3cu_z54DwvTIGwf27CpygqOI0g0am4hapKJobvtq0i454NQcOab64_numvj6MJjEWB1Kerj1WaYvV1VTTLd18JsS8AGqZaJNee3-j7QAKHUbQSVoPwEL_Lm0PqrUhfNUDidwIlEDD1NgAfEoegRYvlJz4W9co6FCW0S071X54bkpQhL0OglfZpdGMBfb-ZSoPrXugIQGVIl8TDK67GRwsU75fUrpBAWuiMJ3FZB6Fly86HO8rrDAig3erLc7kym7D0ROc3t0pBjho2uKfGbPKI1oDrizEI4BsWFZ0Mu6ZwWS0VvpflM4mIuyhIJ-fRY3RoFDAlaOT5QmkURgMTg9S6-EOJCFxRzNvzk1E2OJO4PZ-rLXad0orJ_CpdhFhMEbQDHRZyKqc29oGMXAj9HKeZHswwU6uIp99dTT966IHvourCbQPWzDhQQ8abDahwVxr36bYyYtelB2SlN15tTAVhJqNxOIkGR67yLPH-D9Hnhr-T0tXqg2gyRsWUTrP_smAzslRn8nrCayPeA4zHC62vXikjmjgdyCAeucqZgKZdSZTgWvKfWdiwWplCGbL7yKrKo6LNd2CwYe9b4uG prompt: select_account client_id: 801668726815.apps.googleusercontent.com include_granted_scopes: true scope: https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/contacts.readonly https://www.googleapis.com/auth/contacts.other.readonly openidSolved13KViews0likes39Comments
Starting Mar 1, 2024 you won’t be able to open Dropbox files in Google editors
I followed the Learn more link, which said, "Google editor will no longer work for opening or editing non-Google files in Dropbox. To continue editing these files, an additional Microsoft Office license may be required." What if I do not have a Microsoft Office license? Will another free editor be available in place of Google Docs?Solved8.9KViews0likes12Comments
Migrate files to Google Drive vs. convert to Microsoft Office files?
I got an email that says "Google files in Dropbox will be replaced with shortcuts to documents in Google Drive" and "If you do not wish to move your Google files to your Google account, they will be automatically converted to Microsoft files." I'm not sure which option to choose. I mostly use Dropbox to store Word files, most of which were originally created using Microsoft Word but since I usually use Dropbox in a web browser, I've been opening them and creating them using Google docs for years now. Which option is least likely to result in reformatting issues? Which will be easiest to use going forward if I'm mostly just editing and creating text documents?Solved7.8KViews0likes10CommentsGetting notifications about online-only files, with Google Drive/OneDrive active
I have a regular DropBox account that I've been using for many years. This afternoon, it suddenly started giving my this very same notification every 30 seconds or so. It doesn't tell me which files it's having trouble with - just, "These files are online-only." When I click on the notification, it goes away, but it continues the incessant beeping. How do I get this to stop?!7.7KViews1like58CommentsCannot open Excel files with the Excel app through Dropbox on iPhone
I use the Dropbox app on my iphone. I used to be able to open excel files in excel by using “open with - excel”. But now it sends me to a screen saying Microsoft Integration wants permission. I hit the Allow button (the only other option available is “learn more”) and it just takes me back to the list of files in Dropbox. I can never get past that. I used to be able to open them from the Excel app as well, but not now. What has changed and what can I do?Solved7.7KViews1like30CommentsUnable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page. It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.7.1KViews2likes29Comments