You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Audio files are compressed/downgraded in quality when exported locally.
I've noticed an issue with exporting/sharing audio files over the last few months, from Dropbox into iMessage. I often share audio files for work, and I go into the app, click share, then export file. Recently when I do this my audio files are getting compressed and severely downgraded in quality. I've also noticed file size going from 8-9mb to 2-3mb. The degrading of quality is a major problem. this bug seems to be continuing and would love to have it reported to the team!
Apps in iPhone say my Dropbox is empty
Hello! Whenever I try to attach a file saved in Dropbox from an app (for instance, WhatsApp message, or Mail app) in my iPhone (iOS 18.1), the app says my Dropbox is empty, although it is fully synced in my phone. Interestingly, from the Messages app I'm able to attach a file and if I open the Dropbox app and select to export a file to WhatsApp or Mail, it works. I've tried disabling and enabling Dropbox from the Browse option, clearing history and website data and restarting the phone, and nothing worked. Any suggestions? Thank you!
File in Dropbox on my HP, but not in Dropbox on my iPhone 12
I have a cookbook in Dropbox so I can share it with my grandchildren. I created a new recipe today Potato Soup in Word and saved it to Dropbox. It shows up on my HP laptop where I created and saved it, but I went to Dropbox on my iPhone so I could create a link and text it to them, but it doesn't show up on my iPhone. The rest of the cookbook is on my iPhone.
Missing photo from shared folder after exporting it to my mobile device
Hi, I was trying to save a photo to my phone from a shared folder. However, when I pressed the 'Save to device' button and chose the album on my phone where I wanted the picture to be saved in, the picture vanished from the dropbox folder and it didn't load to my phone either. Can the picture be restored somehow and how can I avoid this in the future?
Mobile pages are not user-friendly for seniors.
I am unable to contact Dropbox customer service, so I am expressing my opinion here. Today, I was helping my mother share a 600MB audio file with her friends, trying to achieve a similar experience between Android and iOS using Dropbox. However, many elderly users rarely use services like Dropbox, and today I encountered some issues: Cookie Consent The annoying cookie consent UI, although required by international regulations, could be placed at the top of the window or as a small pop-up. It shouldn't interfere with user operations, as it disrupts the overall workflow. App Version or Browser UI Both the app version and the browser version cover the entire page with prompts, similar to many other services, offering no innovation. Couldn't a bubble notification be used to remind users that using the mobile app would provide a better experience, without blocking the entire screen? Translation by ChatGPT
Exclude folders when searching for content in my mobile app.
Is it possible to exclude certain folders from the search function? I have a lot of files in my school folder when I was in college but I don’t want this folder to be searched when I search for files. I use dropbox on my iPhone by the way. Thanks
I'm having trouble downloading videos from my Dropbox from my mobile.
I'm a starting out video editor, I use drop box for transferring materials between me and my client. My first client commissioned me for a speed paint and it went very smoothly. The folder I created was synced between the 2 of us and we had equal control over the folder. My client has commissioned me again and we went through the same process. I created a folder with unrestricted access between me and my client. The client uploaded her raw video footage to the folder and I downloaded it. I was able to preview the video from dropbox just fine but when I download it, it's always an error. Things iv already tried • updated my phone (turns out I needed a a software update • check dropbox for updates • uninstall & install again ( in the same vein as turning off and turning back on) • ask my client to download the same video on her end and or let a trusted friend download it (they're having trouble as well, so I know it's not a network connection issue) • I uploaded an original video from my phone to see if it was only my clients video or if the issue is all videos ( it's all videos, pictures have no trouble) • iv restarted my phone • iv checked official reports for drop box server maintenance or server errors just to be sure. Everything is fine, so I'm confused if me, my client and my clients friend is some how doing something wrong • i went to the previous project folder bc my client has commissioned me twice now, all the videos in the previous folder are having trouble downloading too.