You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Multiple Accounts
214 TopicsPlease allow pairing of more than two accounts.
Please allow pairing of more than two accounts. As a contractor, I am a member of a company's business account, a team member of another company, and have my personal account. It is frustrating to only be able to pair two of them, so that when I need to access the third, I have to completely sign out of the others and sign in fresh for the third.17KViews40likes84CommentsDropbox Unlinked My Accounts Suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls itDropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂Solved9.7KViews5likes27CommentsCan't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.12KViews4likes96CommentsNew named Dropbox structure
I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed. While I used to access my folder through: C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at: C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/ Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to). So that I don't really know where my files actually are. Is this change documented anywhere? Thanks After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies. I didn't find anything about this new structure in DropBox's changelog.20KViews2likes156CommentsSwitching between two linked accounts on linux seems to be missing ???
I am trying to set up on linux access to my linked business and personal account. But the instructions for doing so in the app do not match what the app provides. Here is a screen shot of the dropbox app when running on linux (left) and when running on windows (right): The linux version does not seems to know about my linked app. Is this a bug in the linux app or am I missing something? If a bug, how does one report a bug to dropbox?Solved1.8KViews2likes6CommentsHow to Sync Two Business Accounts on the Same Computer
Requires two local users to be configured on the computer While logged in to the first local user, log in to business account #1 on the Dropbox app. Choose a shared location for the files to sync to. Log in to the second local user, then log in to business account #2 on the Dropbox app. Choose the same root folder for the files to sync to as you did in the first step. Ensure that both of the folders are shared to all local users and all local users have read/write permissions.1.1KViews1like1CommentChanging email address linked to Dropbox (complicated scenario)
My wife and I shared a personal email address (verizon.net). She got to Dropbox first 🙂 and set up a Dropbox account under her name, with her files, linked to that address. I got to Dropbox later 😞 and set up a Dropbox account with my files under my name, using a work email address. My wife passed away recently. I would like to a) cancel her account, which I believe she was paying for (not sure of this) and b) rework my own account (which I am not presently paying for) so the files are associated with this personal verizon email rather than a work email that isn't guaranteed to last forever. Sales said I had to talk to support; the support chatbot was not helpful. I guess the ideal would be, cancel the old account, then associate my files with the verizon account, but is that doable? Thanks in advance for any suggestions you can give.Solved1.1KViews1like2Comments