You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Lost my account and files
I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account with welcome message and product tour. All my information details, profile photo are gone and plans was back into 2gb storage and all my stored files was gone. Empty account! I didn't receive any email notification from Dropbox prior this incident.
Cannot upgrade to business because subscription is managed by Apple App Store
Hi, we would like to upgrade from Plus to Business. The current Plus subscription has managed by the Apple App Store. We already cancelled the subscription there and it is already expired (as of 2024-11-19). However, it is still not possible to upgrade to business because it still claims that the subscription is managed by Apple App Store. Does anyone have an idea what else we can do to upgrade the account to Business without the use of the apple app store but directly from the Dropbox page? Thank you very much and best regards - Richard
I can't redeem a Dropbox Plus license key bought from Amazon
I tried to redeem one of the license keys that I bought in the past. To my surprise, I got the error message, "That license key has been invalidated. If you’re having trouble, please contact support". I paste a screenshot below I have renewed my subscription in this way for the past few years and it was always successful until this time. The license keys (I have two) that I tried today was shipped and sold by Amazon.com (not any third party vendor) in 2018. Here are more details: Item name: "Dropbox Plus - 2 TB of Storage for 1 Year (Upgrade from Dropbox Basic 2 GB) [Online Code] " Product page:https://www.amazon.com/dp/B07998XCJT/ref=docs-os-doi_0 I have the order numbers ready and the license codes are still viewable in Amazon Games and Software Library. Now question is what I shall do? Customer Service Representative, please email me if you need to know these license codes and purchase evidences. I need you to convert it to new code still redeemable at this moment.
I can't find the option to cancel my trial.
Please help!!! I was on basic plan. But one of my clients shared a folder and I started a trial because the folder was too big for basic. However, when I go to subscription and billing page, I only see a message that my trial will expire on December 4. But there's no option or cancelation button. How do I cancel it or make sure I don't get charged? When I try to delete account, it says to cancel my subscription first. And, when I want to move to basic again, it says log out and register with a new email.
I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024. By E-Mail correspondencey of the ten / 10. November 2024 you downgraded my subscription plan. And now, you would even like to be trashing the stored data on the server space, which I already payed for the entire next year. With actual plan - I have no access what so-ever to an living operator from the Customer Support Team, not by Chat, nor do I have an E-mail response permissor, or a telephonic call in- call- out option. I could not fill the Billing Request Form, as the link to it was not working. I am very disappointed, but I still ask for an URGENT ASSISTENCY - and UPGRADE TO MY USUAL SUBSCRIPTION PLAN, WHICH BY THE WAY, HAS ALREADY BEEN PAYED IN OCTOBRR. Thank you for a response. Miss Medugno Brunella Samantha Tuesday 12/11/2024 Belgium. PS. I have a print screen of the Transaction from the 21. October 2021 about the actual payment of the subscription charge of 119.88 Euros. Which I happily would send to you. THX'S
Essentials trial and a Business trial both active, how can I cancel the Essentials trial?
Hi, I am on an Essentials trial plan and upgraded to the Business plan, which also offered me the 30 day free trial. I decided to upgrade to the business plan and I put in my payment details but now I have an Essentials trial going and the Business trial going. I wanted to upgrade the folders I have in the Essentials plan to the Business plan, please help me with this, thank you.
