You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
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1397 TopicsDropbox deleted all my files!
No, we didn’t. Now that the clickbait worked, let’s get into the meat of the article. I know there’s a lot of frustration about how ‘Dropbox deleted all my files’. I accept it’s hard to lose files, especially if they’re vital for your business, precious family or baby pictures, or even your favorite cryptocurrency digital wallet. We’ve received emails, calls, and forum threads stating the same as the title. Users are insistent that we did the deletions. However, as other Dropboxers have posted here have said, and while it makes me seem robotic to repeat the same answer, this is the truth: Dropbox does not delete your files, without any user interaction on them. The latter part of that sentence is paramount. If you, or someone else with access to those files, deletes them, then Dropbox does what it’s supposed to do, and syncs the deletion to all devices and users.Solved77KViews7likes22Comments
Name conflict on shared Excel worksheet
Hello there, The below email has been sent to Microsoft 2 days ago and they advised to contact Dropbox. Hope Dropbox experts are able to understand the cause of the issue. "Having a couple of issues with an Excel file shared on Dropbox among colleagues of mine. Everyday, either a colleague or myself will be editing the worksheet and saving it in a Dropbox for further use from other colleagues or myself. Every time there is a modification in the file, a new copy of the file will be saved on the date of the day to have backups. Every week, the folder including different copies of the file at different dates will cleared up so old copies will be placed in an archive and the most recent file will be kept in the folder for further use. All the users are on Excel 2016 Mac version 16.10 We have been using the file for one year + and recently my colleague is having a pop-up window whenever she needs to open the file: "Name conflict Name cannot be the same as a built-in name. Old name: _FilterDatabase New name: 'field where I can write' " I have tried to fix the issue by following the below steps that I thought could fix the issue or that I found on the net: - Copied/pasted the entire content of each tab in the file in a complete new file - Removed all filters - Tried to create a new name and the problem is fixed until we re-open the file - Tried to press 'cancel' on the 'Name conflict' pop-up window. Another pop-up window will show "Alert We found a problem with some content in the 'filename.xlsx'. Do you want us to try to recover as much as we can? If you trust the source of this workbook, click Yes." I click 'Yes' and the Name conflict pop-up window shows up, I click 4 times on 'cancel' and finally the spreadsheet opens with "Excel was able to open the file by repairing or removing the unreadable content" I then click Delete. The file is usable UNTIL someone else saves a new version on top of it... - Tried to send a copy of the file through email but the issue persists Very disappointing issue and clearly avoids us to work properly. Wish a Microsoft technician could help me with this issue which is extremely inconvenient. " Following to this message, I have created a copy of the file in .xls format and it is working without issue. However, I am willing to use .xlsx format as we used to. Thank you in advance, regards, LoïcSolved72KViews0likes5Comments
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years agore appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted? First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before. It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago? I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.Solved59KViews0likes116Comments
Reactivate Deactivated Account
I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?Solved37KViews0likes30Comments[Solved] Dropbox files don't show on Chrome
screenshot: http://imageshack.com/a/img673/257/kRrlLZ.png Dear anyone, I've been working with Dropbox for a while now and did this always using Chrome as browser. Untill today I've never had any issues with dropbox, but today I went to Dropbox in the browser (using Chrome) and everything, every file is gone. Not only the files, but everything doesn't show. No history, no links, no files, no nothing.. (see screenshot) When I open dropbox in Safari everything is how it is supposed to be. The thing is, I don't use Safari on a regular base so I really would like to use Chrome again. Hope someone know's the answer to my question! Thanks in advance, NickSolved33KViews1like28Comments
Randomly deleted files and folders
Anyone else experiencing files and folders being deleted from Dropbox without human intervention? I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can explicitly tell you it does. What I saw was random deletions of over 10,000 files/folders in the space of less than 33 seconds. Even with the best will in the world - not to mention the fastest fingers - this just isn't possible. Especially considering that some complete folders, and in some cases just files within folders, disappeared at 13:30 BST yesterday, all within 33 seconds (according to the event log). The kicker is that the only person who has access to these files/folders is me - and I know for sure that I didn't delete them. I guess there may be 2 explanations: 1) I entered a fugue state and decided to delete all my work on a number of cases 2) Something is happening with the Dropbox software that either Dropbox don't know about or can't fix Been trying to get Dropbox support to assist, but got the usual default customer service answer of "it's not us it's you". Well, I know it's not me - so by extension it must be the software! Next step is to request a refund of my yearly plan as I cannot have something that intervenes in my workflow like this and then wastes half a day (and counting) trying to figure out what's missing. I guess the only silver lining is that I have a Dropbox business account, so files are kept forever. Small benefit, but a good one at this stage. So, after my long winded moan above, anyone have a resolution to stop Dropbox from deleting things from my folders? Or is it just time to move on to another provider? Finally, don't let anyone from Dropbox tell you differently (especially the "Super Users") as I can categorically say it happens. They'll tell you it can't, but I know for a fact that it can. Best of luck and hoping you don't fall foul of the same problems I've had.Solved30KViews10likes60Comments
Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being saved as Zero bytes. I am not sure why this is happening.Solved30KViews0likes84Comments
