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Forum Discussion
Reactivate Deactivated Account
I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?
There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
I would like to recover the content of my dropbox account as I do not check my email regularly and did not see the emails that it was about to close. How do I do this?
- Rich
Super User II
There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
- Mark
You cant.
As has been said - the account is closed. Therefore its closed and deleted.
- That is why I got this E-mail from the Dropbox team telling me otherwise...???? What explains this??? "We see you signed up for a Dropbox account using the email ...................o.com. An account under the same email was recently closed due to inactivity. If you wish to recover the contents of your old account, we may be able to help. Please contact us at reactivating-help@dropbox.com for assistance. Thanks! - The Dropbox Team"
- Rich
emilynielsen wrote:
That is why I got this E-mail from the Dropbox team telling me otherwise...???? What explains this???That doesn't say anything about reactivating an account. It mentions help recovering files. If the account was recently deactivated then they might be able to help recover some files.
Also, their policy or methods could have changed. The original post for this question was made nearly two years ago, and the follow-ups that have been answered since then were done so with the information available at the time. Only way to know if it can be done is to ask them as no one here on this user-supported forum can assist with this. You need to talk to Support at the email address they gave you.
- Then why would they send you an email that says your account has been deactivated. To reactivate and try to recover your files please contact us at? reactivating-help@dropbox.co
No need to respond to this post. It is over 2 years old and was resolved years ago.
- Rich
I should liked recover it or at least open a new account for this email (professional).
You cannot recover an account that has been deleted. Nor can you recover files from a deleted account. Both are gone. You can probably create a new account using the email address of the deleted account as it's no longer active in the system. If not, contact Support.
- Mark
Dropbox have previously said that once an account is deleted the data is removed so as Rich said that is now unrecoverable.
Account [email removed by moderator] I tried access this account before be closed and I was unable.
I should liked recover it or at least open a new account for this email (professional).
I have another private account for [email removed by moderator] and to that one I have acess.
Regards,
Humberto Leal
my account as been closed due to inactivity
how do i recover the content ?
- Mark
You cant I'm afraid.
The account has been removed and so has the data - as the emails warned.
I would like to reactivate my account
- Rich
As has been stated numerous times, you cannot reactivate an account that has been deleted. It's gone the moment you delete it.
- I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!
Einaphets wrote:
I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!I don't know when you wrote your email....but I feel the same way as you. Dropbox deleted my account too where I had pictures of my children and parents (my dad now deceased). I would give anything to get them back. The email they sent notices too, I never used.....I didn't know that you had to go in all the time to keep it activated. I to thought my pictures were safe. I'm furious and would cry if I knew it would bring back my lost photos. Please is there anything that anyone can do at Dropbox?
