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Performance issues with a Team account on the website
Hi everyone, This is my first post here, so I’ll start with a brief introduction. My team and I run a photo- and videography company based in Amsterdam. We rely heavily on Dropbox for uploading and previewing files in our daily workflow. For years, we used individual accounts, and while not perfect, things were manageable. However, earlier this year, we decided to upgrade to a Dropbox Team account (5 members), hoping for better collaboration and streamlined processes. Unfortunately, the experience has been anything but smooth. From day one, we noticed significant performance issues. The most critical problem is uploading files through the browser. Often, when we try to upload, nothing happens—the page stays stuck in a "loading" state. Refreshing either freezes everything or causes chaos: files start uploading randomly, sometimes double, and often to the wrong folder. We then have to wait for uploads to finish and manually move files to their intended location. This process is extremely time-consuming and frustrating. Previewing files (photos/videos) has also become a nightmare. Sometimes previews load instantly, but more often, we’re stuck refreshing repeatedly, waiting 30-60 seconds per file. It feels like a lottery whether a preview will work at all. These issues weren’t present when we used individual accounts, and it almost seems like Dropbox Team accounts operate on overloaded servers or an entirely different system. We've done all the standard troubleshooting and tested other storage providers to rule out hardware or internet issues—everything works fine except Dropbox. We're using top-tier hardware and the best internet speeds available in Amsterdam. To be clear, I’m not looking for "contact support" suggestions. We've already been down that road. Unfortunately, Dropbox support tends to focus on basic troubleshooting ("Have you tried restarting your computer?") rather than addressing the root cause. Is anyone else experiencing similar issues with Dropbox Team accounts? Are these known problems, or is it just us? Honestly, if this persists, we may need to reconsider our storage provider. We'd love to hear if others have found workarounds or solutions. Thanks for reading, and I look forward to hearing your thoughts.
I clicked on a spam email, and now I don't have access to my Dropbox account.
Hi all, Accidentally, I clicked on spam email link received from fake Dropbox email address. Now, I lost access to all my Dropbox files, when I signed in back, it asked to reset the password, and then my business account downgraded to normal account and no files in it. Now, I cant reach customer care as its automatically downgraded basic account. Raised the issue with customer care through support portal, no one reached yet. One executive on the sales chat said, they will contact me on my phone, since 4 days they didn't reach me either. Complained to Dropbox Abuse team last week, no response from them. Can anyone help me, how can I contact Dropbox representative in this case? or Any suggestions how can i get the access back to my Dropbox?
Team folders in Power Automate have stopped working after 20/04/2024 upgrade
Since the upgrade to Dropbox on the 20/04/2024 we have encountered a number of issues with apps and programs that utilise Dropbox. Rather than confusing the issue, the first of these relates to Microsoft power automate. The team Dropbox folders that are shared with me and monitored by this program have now disappeared. The only Dropbox folders I can see our my specific folders, and not those that I have access to as part of a team. In my DBL Dropbox desktop folder I have my profile folder and then I have access to all the team folders that I am part of. I can access these on my desktop and online without an issue. The problem I have is that if I am trying to access these team folders through any other software, they are not visible following the upgrade on 20 April? This is causing major issues and I assume that there is a setting that needs to be changed for me and my colleagues? Any thoughts would be appreciated.
I sent an invite for others to join my Dropbox team, but they don't get the email.
Hello, I tried sending invites to my team members but they haven't received any emails. We checked our spam and tried searching for emails from Dropbox to no avail. We signed up for the Dropbox Business Plus plan for 4 team members. We wanted to try out the free trial before signing up. Does the free trial prevent invites?
We already paid for our Business plan, but now we're being asked to pay again.
Hello Dropbox Support Team and Community, We are experiencing a critical issue with our Dropbox business account that urgently needs resolution. Less than a month ago, we encountered a problem with adding a payment method to our account. After considerable effort, this was resolved, and on November 23, our credit card was successfully charged, extending our account through 2025. However, despite this confirmed payment, our account has now suddenly been blocked, and we are being prompted to pay again. Additionally, we have found it impossible to get in touch with Dropbox support through any direct channels. This situation is completely unacceptable as our business relies heavily on Dropbox for its daily workflow, and this disruption has brought our operations to a standstill. We urgently need our account access restored without any further charges, and we also request a proposal from Dropbox to compensate for the impact this has caused to our business. Dropbox team, please treat this matter with utmost priority. We need immediate assistance to resolve this issue. Thank you in advance. Sam - The Productioneers
Cannot delete folder that was transferred to me when another user left the "Advanced" account.
Our plan is Dropbox Advanced (for a team of 12). When a team member left, their shared files were transferred to me to organize. Everything has been since deleted or copied elsewhere from these files, and yet there is one empty folder that will not delete. When I look at the permissions on the folder, I am the owner and it is shared with no one else. But when I try to delete the folder, I just leave the "Shared" folder rather than it being deleted. Is there a way to remove this empty folder from our files?How user-friendly is Dropbox on web, and how seamless is your collaboration with your team?
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox web application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on the web. Particularly, 1. Which features on Dropbox web do you find challenging or difficult to use? 2. When collaborating with your team on Dropbox, what specific issues do you encounter, and are there any limitations in the product that you've come across? Additionally, have you developed any workarounds for these challenges? Your valuable insights will guide us in addressing these challenges and improving Dropbox.If you're using Dropbox along with your team and are open to collaborating with us and shaping the future of our product, simply write "I'm okay for Dropbox to contact me by email" in your response and we will reach out. Your feedback is crucial in making Dropbox even better. Thank you!
External users prompted to join team when shared a file
Dirty practice from Dropbox to prompt a recipient of a shared file to be asked to join your team. This prompt confuses the recipient of the file who requests to join the team and therefore Dropbox gains another paid user. This user (from another company) if added to the team by an overworked I.T. dept who isn't paying attention, then gains access to the company files. Please re-work your prompt system and remove the option to request access to join the team. We can add members to the team from the admin console and this is the most secure way to do this. This fault is obviously a great way for Dropbox to gain 'accidental' paid users at the expense of security. I receive a few of these emails each month and each time it's just Dropbox testing myintelligence again to see if I will accidentally add a totally random person to access our company files by mistake. This is absolutely not secure file storage and is designed to be misleading. It is frustrating that Dropbox is actively phishing. Disabling the ability of a user to request to join a team (from outside your company) would resolve this. It is hard to imagine a scenario where you would want to add (and pay for) an external user to your team. If you did need this feature, it would be a deliberate action and the cost involved would need to be approved (an ongoing subscription - the worst kind of cost). Email requests from external users would of course be ignored and make no impact on the purchase of the license. The current short term fix i can suggest is just setting Dropbox emails to block/spam/autodelete. Thanks for reading this far.
Business account gone - I got locked out and the account got downgraded
Hi For years I've had a Dropbox business account and last renewed in February for three members. But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data for me and my team. The reason may have been an expired credit card, even though my subscription should run through February 2025. Does anyone know how I can get back into my business account? Best Gareth