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7 Topics
Files disappeared after selective sync
I was trying to free up space and tried to use selective sync. As I understood it, the files I chose not to sync would be download to my computer. Unfortunately, what seems to have happened is that all my files from two programs (Reaper and Scrivener) have disappeared. The only thing I can find in my computer or on Dropbox are files with a "Recovered" tag that are un-openable. Removing the checkmark in Slective Sync has resulted in the Recovered file folders moving to dropbox, but they remain inaccessible. Is there a way to go restore my dropbox to what it looked like before I did the selective sync? I understand this feature isn't available with the Basic version, but could I recover my files if I upgraded?12Views0likes2Comments
My account has disappeared
Hello My account and all my files have completely vanished. I have been using it regularly all year but this week I went to use the folder on my computer and it wasn't there, so I logged in on Chrome and it said my password wasn't correct. I tried 4 or 5 times but nothing. Not knowing what the problem was I tried resetting my password but never got an email to reset it. I tried that at least half a dozen times. Then I signed up for a new account with my same email hoping I would get a message saying there's already an account associated with that email but that didn't happen, so now I have an empty account with my email. I have about 8 years worth of my video editing career on dropbox and I need to talk to someone. I have emailed customer support but have yet to hear from anyone. What is the deal? Worst customer support ever.2.8KViews0likes5Comments
Changing Rewind Settings for a Single Folder
Hey everyone. I searched for what I could think of with this, but couldn't find anything. So I guess I'll start a new thread. Is anyone aware of any way to modify the rewind time window on a single folder and all child folders under it? If I create a .. 'scratch' folder for easy sharing and know it won't matter how long rewind is available, I'd rather have it stop keeping things after 1 or 2 days, not months. Thanks in advance! Ssurgul912Views0likes3Comments
My dropbox account is deleted
Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting password did not work. (No e-mail was arrived from dropbox.) Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted. I want to restore my data and original account. Thank you.Solved13KViews0likes24Comments
Detailed view of activity/history/changes of files for all team members?
Did we lose the ability to see all file changes in the Web view with recent site updates? From the dropbox website, I use to be able to view all activity in my files/account, complete with date and time info in a single view. There appears to have been some update to the Web interface and I no longer get that level of detail in a single view. Items are lumped into Today, Yesterday, Last Week, etc. with no date stamp on individual entries. I have to drill down to find that information. Am I missing something? Is there any way to briong that back?Solved12KViews1like2Comments