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752 TopicsAllow a personal account to have more than 3 TB, or more than 4 TB with the add on
Hello, I'm a graphic designer with over 15 years of workload. This obviously equates to extreme files sizes. I was disappointed to learn Dropbox don't offer a package for single users over 3TB. I work solely and require more cloud space and don't want to have to upgrade to a 'per user' plan as this isn't cost effective. This option has to become available soon.57KViews169likes203CommentsWhere can I find pricing info for the "Extended version history" option?
I'm now on a free account, but wondering what the total cost would be if I upgrade to Plus and add the one year extended version history option to my account? I can't seem to find the pricing for the extended version history.47Views0likes5CommentsI received a message that I have two Dropbox accounts with the same Apple ID and I see no upgrade.
I paid to upgrade but the upgrade never appeared on my account. I tried again and I received the message that I had 2 accounts with the same Apple ID ! The money has been taken from my account but still no upgrade. I only have one DropBox account so cannot resolve the problem. Zero customer service with Dropbox when there is a problem.Solved51Views0likes8CommentsI'm not seeing the Plus features, although I paid for the plan.
I upgraded to the Plus plan using the 30 day free trial but I'm nit seeing any of the features on the account. It shows up in my subscriptions but i dont have access to any of the features, when i try to upgrade again it tells me im already paying for the subscription cause of starting that trial.42Views0likes9CommentsTrying to upgrade to Plus, but app claims I already have it
I'm currently on Dropbox Starter, which gives me 100GB, and want to upgrade to Plus for the 2TB. However, when I try to upgrade my plan, I am told that I am already on Plus - even though the app clearly shows I only have 100GB (which I have almost filled up). It then shows my only upgrade option being Professional, which is significantly more expensive than Plus and includes features I don't need.36Views0likes2CommentsImmediate Billing Re-run Button when a payment has failed.
I have noticed that if a bill has not run (i.e. payment missed), the only options available once a client has availed funds for the bill to be run again by the Dropbox billing system is (1) a "Renew now" option that basically forces the client to re-enter the very same credit card details already in the system (assuming the client is not intending to use a different card) and/or (2) to wait for the system to run the billing again, whenever that will be at some later stage that day or the next morning. This is rather inconvenient. I would strongly suggest that Dropbox keeps current with other entities of its size that simply offer the option to "re-run" payment on the existing card details on their system; thus further increasing clients user experience on the site/offering. Lastly, remember clients are in different countries that have currencies fluctuate differently in the exchange market against the US Dollar that Dropbox bill us on. For instance, today the R5,000.00 (i.e. five thousand South African Rands) I have availed to be sufficient for the current cycle of bill(s), may no longer be sufficient at a later stage should I opt to simply wait for the billing system to run by itself at a later stage (instead of the inconvenience of re-entering the same credit card details). I believe this is one of the reasons why other companies of Dropbox's size offer the ability/convenience to "re-run payment immediately" without having to re-enter the same credit card details.; companies such as Google Drive, etc.694Views0likes2CommentsIs there a cheaper plan than Dropbox Plus?
Many people do not need 2TB of data. So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit. Think about it. Seriously. Think about it.44Views1like3Comments