I am about to lose my mind with Dropbox. I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account.
It shows that i have the storage but i'm not able to use any of the features, and when i send out links they all show temporarily disabled?
I have no access to chat support, so need a ticket created ASAP
Plan tab shows business trial plan, and i am not able to use chat support. it says my plan does not have access to use any of them?
That's because you're still on a trial. Once the trial ends and you're switched to a paid subscription, you'll gain access to the support options that are included with a paid Business account.
I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account.
You'll likely need to wait for the trial to end and convert to a paid subscription. I don't think there's a way to convert it to a paid account earlier than that, aside from, possibly, cancelling the trial and just upgrading straight to a Business account.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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Hi,
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I am about to lose my mind with Dropbox. I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account.
\n
\n
It shows that i have the storage but i'm not able to use any of the features, and when i send out links they all show temporarily disabled?
\n
\n
I have no access to chat support, so need a ticket created ASAP
\n
\n
why does dropbox not have any support phone #?
","body@stringLength":"577","rawBody":"
Hi,
\n
\n
I am about to lose my mind with Dropbox. I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account.
\n
\n
It shows that i have the storage but i'm not able to use any of the features, and when i send out links they all show temporarily disabled?
\n
\n
I have no access to chat support, so need a ticket created ASAP
\n
\n
why does dropbox not have any support phone #?
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Upgrading business free trial","moderationData":{"__ref":"ModerationData:moderation_data:805737"},"body":"
Hey there yourdaybyjamie - thanks for bringing this to our attention.
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Can you please clarify what your plan tab shows at the moment and also send us a screenshot of the error(s) you're getting?
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Have you tried getting in touch with our support team through this page?
Hey there - thanks for bringing this to our attention.
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Can you please clarify what your plan tab shows at the moment and also send us a screenshot of the error(s) you're getting?
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Have you tried getting in touch with our support team through this page?
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Let us know more and we'll take it from there.
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Plan tab shows business trial plan, and i am not able to use chat support. it says my plan does not have access to use any of them?
also how am i able to upload screenshots, it just says upload photo with a link option?
Plan tab shows business trial plan, and i am not able to use chat support. it says my plan does not have access to use any of them?
also how am i able to upload screenshots, it just says upload photo with a link option?
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Plan tab shows business trial plan, and i am not able to use chat support. it says my plan does not have access to use any of them?
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That's because you're still on a trial. Once the trial ends and you're switched to a paid subscription, you'll gain access to the support options that are included with a paid Business account.
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I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account.\n
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You'll likely need to wait for the trial to end and convert to a paid subscription. I don't think there's a way to convert it to a paid account earlier than that, aside from, possibly, cancelling the trial and just upgrading straight to a Business account.
Plan tab shows business trial plan, and i am not able to use chat support. it says my plan does not have access to use any of them?
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That's because you're still on a trial. Once the trial ends and you're switched to a paid subscription, you'll gain access to the support options that are included with a paid Business account.
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I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account.\n
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You'll likely need to wait for the trial to end and convert to a paid subscription. I don't think there's a way to convert it to a paid account earlier than that, aside from, possibly, cancelling the trial and just upgrading straight to a Business account.
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Dropbox Staff
Super User II
