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tcnolan7's avatar
tcnolan7
Helpful | Level 5
2 years ago

dropbox embedder cannot download file

Hi all,

 

We are trying to use the DropBox embedder in our website to allow users to download files.  I have the DropBox folder shared and set to "Anyone with this link can edit".

 

The embedder works find, I can see the folders and files.  But if I click the download icon, nothing happens.  If I first login to my DropBox account (which is the owner of the folder), when I click the download icon, the file downloads.

 

Is there a share setting or embedder app setting I am missing?  We would like people to be able to download from the website without having to login to DropBox.

 

Thank you.

 

  • Greg-DB's avatar
    Greg-DB
    2 years ago

    tcnolan7 The team is still working on some aspects of this issue, but yes the file download functionality in particular should be working now.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the report! This is currently an issue when using the Dropbox Embedder with an "edit" link. To avoid this issue, please switch to using a "view" link instead.

    • tcnolan7's avatar
      tcnolan7
      Helpful | Level 5
      2 years ago

      Hi Greg,

       

      Thank you for your response.  I did try the View share link but have the same result.  In dev tools I see this error:

      Failed to load resource: the server responded with a status of 403 ()

      www.dropbox.com/sharing/fetch_user_content_link:1

       

      If I copy the View share link directly into the browser and I'm not logged in to DropBox, that works fine.  It just seems to be the embedder code that has a problem.

       

      I am using the Embedder using JavaScript code found on this page: https://www.dropbox.com/developers/embedder

       

      Thanks for any thoughts

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Do you have a sample page with the view link I can try so I can look into this specifically for you? Feel free to open an API ticket here if you'd prefer to share privately. Thanks!

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