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iamchrishall's avatar
iamchrishall
Explorer | Level 3
2 years ago

Blank Login Screen When Using Safari

When using Safari on a Mac, I am unable to log in to Dropbox because the login screen is blank. I have updated Safari, cleared cache, cleared history, cleared cache again, but nothing will get the lo...
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  • JASerz's avatar
    JASerz
    2 years ago

    Thanks Nancy - Saturday AM (09/30) Dropbox started working properly with Safari.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there iamchrishall, sorry to hear you're having issues with this.

 

Do you happen to be running any particular plugins or extensions that could be causing this?

 

Have you tried a private browsing window or another browser?

 

If you did and the issue persists, please send us a screenshot so that we can have a visual too.

 

Thanks!

iamchrishall's avatar
iamchrishall
Explorer | Level 3
2 years ago

I currently have no extensions installed. I just tested using a private window and I'm still getting the same blank screen when clicking the login button. I am able to log in on other browsers (Chrome and Firefox) as a workaround but would obviously prefer to keep all my work in one place.

I have attached a screenshot of the blank screen I receive when trying to log in.

Thank you for your help.

 

Chris

 

  • JASerz's avatar
    JASerz
    New member | Level 2
    2 years ago

    I am having this same problem as of last Friday, the 22nd. Pretty frustrating.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you both clarify the version of Safari you're using and if you've cleared the browser's cache since you first noticed this?

     

    Thanks a bunch iamchrishall & JASerz 

    • JASerz's avatar
      JASerz
      New member | Level 2
      2 years ago

      Hello - thanks for the reply!
      Definitely cleared cache and all-time history.
      Version 16.6 (18615.3.12.11.2) - MacBook 1
      Version 17.0 (18616.1.27.111.22, 18616) - MacBook 2

    • iamchrishall's avatar
      iamchrishall
      Explorer | Level 3
      2 years ago

      I have cleared all cache several times. I actually did see the issue starting last week as well. When the issue first came up I was using Safari Version 16.6 (18615.3.12.11.2) and then the other day I updated to Version 17.0 (18616.1.27.111.22, 18616) hoping it would fix the problem but it did not.

      I also just noticed that I now have the same problem when trying to log in to the browser version of Dropbox using Safari on iPhone.

      • iamchrishall's avatar
        iamchrishall
        Explorer | Level 3
        2 years ago

        I'm now able to login on Safari, I'm assuming this has been fixed?

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