We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

shlomi17's avatar
shlomi17
Helpful | Level 5
5 years ago

Cannot access password protected file

I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open t...
Desktop
Error Messages
Mobile
View
  • shlomi17's avatar
    shlomi17
    5 years ago

    Mark 

    Thanks a lot!

    Although I searched well - I did not find the button  'Open in Desktop App'...

    I would love to know what the link to find this button is - for the future.

    Any way, I clicked on the "Download" button and it did open the panel for me to enter my password for the file.
    Thank you very much for your help!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi shlomi17, let's see what we can find on this together. 

 

Just to make sure that I have a better visual understanding of your concern, could you send me a screenshot (without any personal information) of what you're seeing? 

 

Looking forward to hearing back from you!

  • shlomi17's avatar
    shlomi17
    Helpful | Level 5
    5 years ago

    Dear Lusil,

     

    Thanks for answering.

     

    Attached is a link to the page I see, immediately after I click the "Open" button of the encrypted Excel file. As mentioned, I have no option to type in my password and open the file I encrypted. I would be very grateful if you could help me!

     

    Thanks in advance

     

    https://www.dropbox.com/scl/fi/k1gil2mw5tqquqvgu19od/.xls?cloud_editor=excel&dl=0&rlkey=qymnlylqsc7oydezjxla4ndsj

     
    0 Likes
     
    Accept as SolutionReply
     
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 years ago

      Thats a restriction of Office online itself, not Dropbox. 

       

      You will need to open the file in Excel on a computer as the error says rather than via the web.

      • shlomi17's avatar
        shlomi17
        Helpful | Level 5
        5 years ago

        Mark 

        Thank you Mark.

        Can you be more specific?
        What does it mean to open Excel from your computer?
        When I click on the Excel file on the Dropbox site - I get the error message.
        Can you explain exactly what I need to do to open the encrypted file from the site itself?

         

        Thank you!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!