We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

shlomi17's avatar
shlomi17
Helpful | Level 5
5 years ago

Cannot access password protected file

I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open t...
Desktop
Error Messages
Mobile
View
  • shlomi17's avatar
    shlomi17
    5 years ago

    Mark 

    Thanks a lot!

    Although I searched well - I did not find the button  'Open in Desktop App'...

    I would love to know what the link to find this button is - for the future.

    Any way, I clicked on the "Download" button and it did open the panel for me to enter my password for the file.
    Thank you very much for your help!

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Tap the button that says 'Open in Desktop App' and that will open it on your machine if Dropbox is installed.

 

If not go to the Dropbox page where the file is, dont click on the name of the file but the 'bar' next to it. Then click on 'Download' 

shlomi17's avatar
shlomi17
Helpful | Level 5
5 years ago

Mark 

Thanks a lot!

Although I searched well - I did not find the button  'Open in Desktop App'...

I would love to know what the link to find this button is - for the future.

Any way, I clicked on the "Download" button and it did open the panel for me to enter my password for the file.
Thank you very much for your help!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!