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Forum Discussion
Cannot open certain files using the app, I get an error from Excel.
I am having an issue when opening documents vis the "app" or "local" vs. web-based. After downloading the app, all files are accessible, working properly and show on the web-based platform but....aft...
Just a follow up to hep others if they experience this problem. Since my OneDrive was not logged into when this problem was present, I did a deep dive and found my problem. For some reason after downloading the Drobox app, it was not defaulting to run in the background. so after allowing the program to run in the background. Rebooting the laptop, shutting down for the night and booting up this morning, my issue is gone and I have full access to every folder and doc.
Thanks for getting back to me Megan!
It is very inconsistent on which type of docs I can or cannot open. As you see in my snippet it was only showing the Excel Docs but different folders may have all docs with no access. Another thing I noticed is your don't see the green or blue "status" circles you normally see when everything is working correctly. Plus when I am having issues, When I right click on the icon I don't see the option to "view on Dropbox.com"
As you can see now after updating the program today, I can access all folders and they have the status symbol on each folder and everything is working fine.
Megan
Dropbox Staff
Dropbox StaffHi RJ02, yes, your screenshot shows all of our syncing icons at the moment.
It could be something simple, like the app not running, or not being up-to-date.
I'm guessing based on everything that you said, that everything is back on track now?
Megan, it will work for the rest of the day as long as I have the computer open. I'll follow up tomorrow after shutting down and restarting in the morning.
Megan,
Good Morning! So, as you can see when I start my computer this morning. I have lost "some" the connectivity to Dropbox and there is no status indicators on the files nor is there the Dropbox Icon in the menu when I right click to go to Dropbox web based. I can still access some of the documents as you can see but not all, no matter if they are word or excel. And on thing to note...I can access everything if I access through the web base or on-line, just not through the "app" or local.
Screen shot from "App" or local:
Screen shot from web-based:
This is the latest version I was able to download from Dropbox.com:
What will fix this for the day is...I have to update to the latest version in order for it to work properly. But I have to do this every morning or just use the web-based location.
Curious to see what the issue is. I have a feeling it is something with a setting in the laptop or maybe a version I am running on the laptop? FYI. The laptop is running Windows 11 - Home.
