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daddiolong's avatar
daddiolong
Explorer | Level 4
5 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet...
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daddiolong's avatar
daddiolong
Explorer | Level 4
I am more than willing to send you a screen shot. How do I do that?
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Just use the relevant button as shown below daddiolong!

 

  • daddiolong's avatar
    daddiolong
    Explorer | Level 4
    5 years ago

    OK, got ya.  I had to log on via a computer; before I was on my phone and it didn't give me this option.  This is what I see when I open a video file sent to my e-mail via another dropbox account and a link to view.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the quick response daddiolong!

       

      Now that you're on a computer, can you download the mentioned file and let me know its size and if you're able to preview it normally (be it on the web or on your computer)?

      • daddiolong's avatar
        daddiolong
        Explorer | Level 4
        5 years ago

        file size: 22.2 MB (23,329,479 bytes)

         

        I'm not sure what you mean by "preview" the file.  I can't preview it on my desktop.  All I know is that I can't open video files on my phone when someone sends me a dropbox link to a video.

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