We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

daddiolong's avatar
daddiolong
Explorer | Level 4
5 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet...
Android
Error Messages
Mobile
sort
View
Lrichart 's avatar
Lrichart
New member | Level 2
My Dropbox app on my Samsung galaxy 9plus is all of the sudden doing this also. I can't get the list of files. I can search for something but I can't see list of files I get this error.
Michal H.2's avatar
Michal H.2
New member | Level 2
5 years ago
I have the same problem. I can access all folders except the first/main folder when I click on Files. So if I find a folder in Recent (or in Photos -> click on photo -> View in folder) I can move forwards and backward until I reach the first/main folder in my Dropbox. But if I *have to* enter a folder through Files I'm stuck.

I don't know how long the bug has been there, but I realised I had it about a week ago.

I'm running Samsung Galaxy S10+, and I have the latest version. Unsure if I have the beta though.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content